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Post by ibus246 on Apr 9, 2017 22:41:35 GMT
Anyone else seen the new monitor on one of the 363 buses which is asking passengers 'how was their journey' and then asking them to select a "smiley face' with or or on. Think it's a trial - seems a waste of time as you do not get detailed feedback. The journey could have been impacted for many different reasons - even down to the clientele you are sharing the journey with.
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Post by Dillon95 on Apr 11, 2017 9:16:22 GMT
That's not enough feedback to constructively help anyone.
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Post by vjaska on Apr 11, 2017 9:47:56 GMT
Anyone else seen the new monitor on one of the 363 buses which is asking passengers 'how was their journey' and then asking them to select a "smiley face' with or or on. Think it's a trial - seems a waste of time as you do not get detailed feedback. The journey could have been impacted for many different reasons - even down to the clientele you are sharing the journey with. Any pictures of it?
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Post by Nathan on Apr 11, 2017 9:57:31 GMT
Anyone else seen the new monitor on one of the 363 buses which is asking passengers 'how was their journey' and then asking them to select a "smiley face' with or or on. Think it's a trial - seems a waste of time as you do not get detailed feedback. The journey could have been impacted for many different reasons - even down to the clientele you are sharing the journey with. Any pictures of it? Link: www.facebook.com/groups/313817975483012/permalink/603837246481082/Source: The Londoner Facebook Group You may need to be in the group to view the post.
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Post by twobellstogo on Apr 11, 2017 10:52:23 GMT
I'm not in the group, and I can see the post. I can pretty much guarantee that the sad face will be used most often. Those who are happy with things generally won't leave feedback, those who aren't will only be too happy to press the sad face button. Also, as has been said, that sad face will be pressed 'just for fun' by people, just to be a pain. I can't see it working. Waste of money.
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Post by vjaska on Apr 11, 2017 10:57:04 GMT
Thanks, much appreciated (I'm in the group by the way lol)
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Post by vjaska on Apr 11, 2017 10:59:45 GMT
Seriously, what a waste of money that machine is - limited money that could of been better spent elsewhere!
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Post by planesandtrains on Apr 11, 2017 11:25:31 GMT
Well if this comes to the 490 I will be giving it 10 no's each time I get off the bus until they DD it.
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Post by snoggle on Apr 11, 2017 11:29:31 GMT
Can you imagine what the stats will be like at school times? That will be abused like hell by school kids and "ne'er do wells" on the 363. You can't actually place much statistical weight on a self selecting data sampling facility like this especially when what the "faces" mean is not defined and will mean something different to each individual person. Anyone who has ever had to deal with data from market research will know the results of this "facility" will not be worth the paper they're printed on. What a waste of time and money. Don't TfL already do mystery shopping and a shed load of conventional market research on all their services?
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Post by snoggle on Apr 11, 2017 14:06:24 GMT
Well if this comes to the 490 I will be giving it 10 no's each time I get off the bus until they DD it. "I am pleased to say that TfL has considered your feedback. Please note that we place great importance on what you have told us. However at this time our response is "la la la not listening, la la la no double deckers on the 490, not ever la la la". Yours, TfL Customer Services"
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