|
|
Post by iranair747 on Oct 18, 2009 18:02:03 GMT
Yesterday when going to Farnborugh for the day, I had to take the route: |Ealing Broadway-Paddington|-Waterloo-SWT Farnborough
I topped up £2.20 at EB for the journey; £1.10 from EB to waterloo and £1.10 back.
What I didnt remember (I was half asleep at 6 in the morning was that they have installed ticket gates at paddington. I assumed as I'm still travelling on the underground I wouldnt have to touch out (just to remind you, i was half asleep) at paddington when going through the gates and had doubts that if I did it would charge me £1.10 as I've done a Z3-1 journey and would charge another £0.80 in Z1 Paddington-Waterloo. Didn't touch out in paddington which gave me the £5 charge putting my balance at -£2.80 forcing me to pay another £3.60 just to go in the black. What I want to know is would I have paid in total £1.10 for the journey from EB-WAT or would it had charged me £1.90? as considering the computer is calculating, it might assume that I can go walkies in Paddington, out of the station before I touch back in to continue my journey even though my intention was to go from EB-WAT without touching out as the FGW line from EB to PAD is oyster-ised, therefore assuming it to be a underground line, and I should be able to go from EB-WAT via PAD in just £1.10.
|
|
|
|
Post by iranair747 on Oct 26, 2009 10:07:34 GMT
No one has any idea?  |
|
|
|
Post by iranair747 on Nov 2, 2009 18:11:17 GMT
No one at all? |
|
|
|
Post by Steve09 on Nov 2, 2009 20:38:29 GMT
No one at all? Sorry 'iranair', would help you if I could  |
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Nov 2, 2009 23:23:59 GMT
What Oystercard do you have?
I don't believe that NR recognise the student discounted cards (PAYG).
But to basically answer your question, the system would give you a maximum time for your journey, presuming you made the journey within this time (i.e. not gone walkies around Paddington) then the journey would default to an Ealing Broadway - Waterloo journey ONLY if you touch the readers in the correct manner.
Which one would guess Touch in at EAB, touch validator at Paddington, touch in at Paddington and touch out at Waterloo.
|
|
|
|
Post by iranair747 on Nov 3, 2009 7:47:31 GMT
thing is paddington the gates are exit gates at the local stopping service platforms and touch in at the underground. It should cost £1.10 to go from EB to W with a 16+ oystercard, but i'm worried it will charge 55p extra and counting it as a zone 3-1 1-1 journey making a total of £1.65.
what I meant by walkies is the computer thinks that i touched out just to do buisness and come back to resume my journey but my intention was not to touch out and go straight away onto the underground. I dont see any logic with the computers of the undergroudn TBH.
the problem again is there is no validators at PAD.
thanks guys
|
|
|
|
Post by zebedee104 on Nov 3, 2009 8:34:46 GMT
You should have touched out at Paddington when you left the Ealing Broadway train. Oyster knows Paddington is a split station with multiple barrier lines. Therefore if you touch out somewhere, and then in somewhere else within the Paddington station complex it would simply continue the previous journey - as long as it's done within a certain time period, and walking straight across to the tube would certainly be OK.
By doing this though - you would see an incorrect balance at Paddington when you touched out, but that's all corrected when you complete the full journey.
And, had you called the Oyster Helpdesk on October 18th you'd have had this answer and probably a refund by now if you'd explained what you did.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Nov 3, 2009 10:33:29 GMT
They had a similar problem at Kings Cross. The Oyster validators/ readers were on the gatelines from Platform 9-11. If your FCC train came into 1-8 you had to walk back to the FCC gateline to validate your PAYG. Although now a gaggle (is that the term) of Oyster validators have now been installed
|
|
|
|
Post by iranair747 on Nov 3, 2009 20:55:06 GMT
You should have touched out at Paddington when you left the Ealing Broadway train. Oyster knows Paddington is a split station with multiple barrier lines. Therefore if you touch out somewhere, and then in somewhere else within the Paddington station complex it would simply continue the previous journey - as long as it's done within a certain time period, and walking straight across to the tube would certainly be OK. By doing this though - you would see an incorrect balance at Paddington when you touched out, but that's all corrected when you complete the full journey. And, had you called the Oyster Helpdesk on October 18th you'd have had this answer and probably a refund by now if you'd explained what you did. serious? they would have given your money back?!  anyway, calling them up will cost a packet anyway ;D I'll keep it in mind next time, thanks |
|
|
|
Post by zebedee104 on Nov 4, 2009 17:30:32 GMT
If you've made a genuine mistake and explain what you did to them and your logic, then yes, you probably would get a refund.
But you're also right with the "it would cost a packet" to ring them. On the few occasions I've called them it's taken about 5 minutes to get through, and on a premium rate line that's a lot of dosh.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Dec 26, 2009 8:53:07 GMT
You should have touched out at Paddington when you left the Ealing Broadway train. Oyster knows Paddington is a split station with multiple barrier lines. Therefore if you touch out somewhere, and then in somewhere else within the Paddington station complex it would simply continue the previous journey - as long as it's done within a certain time period, and walking straight across to the tube would certainly be OK. By doing this though - you would see an incorrect balance at Paddington when you touched out, but that's all corrected when you complete the full journey. And, had you called the Oyster Helpdesk on October 18th you'd have had this answer and probably a refund by now if you'd explained what you did. The system is just crazy. How exactly are passengers expcted to know the crazy oddities of the system. Even their own staff don't understand it? |
|
|
|
Post by 6HP502C on Dec 26, 2009 12:48:29 GMT
It is highly complex, even Oyster themselves don't understand it. One time I had £3.20 on my student card and did a City Airport - Euston LU journey. Upon arrival I checked my balance and the correct amount had been debited. I was at Euston for 45 minutes then did a Euston NR - Clapham Jn via Willesden Jn jouney. Upon arrival the card penalty fared me and I was genuinely confused as to why it did that.
Bused it to Vauxhall to find out what was going on and I *think* the card treated that as a single journey from City Airport - Clapham Jn and penalty fared me because it took more than 2 hours. The slip now showed a £0.00 charge from, City - Euston LU then £5.00 from Euston NR - uncompleted.
However, it should only treat it as a single journey if I transferred between LU and LO at Euston in less than 5 minutes. I was there for 45 minutes however so the card should have treated it as two seperate journeys. The member of staff at Vauxhall looked at my usage and tried to tell me off for starting a journey at Euston NR, so it was obvious he didn't know where the card could be used. He ended up refunding me the £5 penalty charge.
|
|
|
|
Post by iranair747 on Dec 26, 2009 15:01:06 GMT
Thats one of the problems as well with staff. I remember once I was riding the tube with a friend going on sections I've never been on and was in the system for more than 2 hours. When wondering why I've been charged and asking staff at Canary Wharf, they had no clue and even got rude to me.
The limit should be removed and instead it should only become a uncompleted journey once you touch in somewhere else
|
|
|
|
Post by iranair747 on Jan 3, 2010 21:42:47 GMT
Must say this sucks. New years eve got on at Ealing B. to Charing Cross. Got to CX and all the ticket barriers were not working and open along with hordes of people behind pushing the people in front (i.e. me) Touched out a few times, each time not allowing me, so i just went through knowing straight away that it will charge mximum fare once the maximum time is reached. next day, got on the E2 only for it to not allow me to pass. Talked to the driver and he let me on. Thing is, Oyster like to make money off this by forcing us to use a phone number which costs money, giving them more profit. I found a different number than the standard 0845 number which is:
0207 222 5600
have to test it out tomorrow fully as today is sunday and its closed, but phoned today and the automated message was working.
|
|
Deleted
Deleted Member
Posts: 0
|
Post by Deleted on Jan 3, 2010 22:24:09 GMT
Must say this sucks. New years eve got on at Ealing B. to Charing Cross. Got to CX and all the ticket barriers were not working and open along with hordes of people behind pushing the people in front (i.e. me) Touched out a few times, each time not allowing me, so i just went through knowing straight away that it will charge mximum fare once the maximum time is reached. next day, got on the E2 only for it to not allow me to pass. Talked to the driver and he let me on. Thing is, Oyster like to make money off this by forcing us to use a phone number which costs money, giving them more profit. I found a different number than the standard 0845 number which is: 0207 222 5600 have to test it out tomorrow fully as today is sunday and its closed, but phoned today and the automated message was working. The number you quoted has been with London Transport (as was) for many years, although not as long as 1234! If you call the 0845 number from a BT landline the call will cost no more than the 0207 call! |
|
