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Post by greeny253 on Jan 3, 2010 22:43:50 GMT
Must say this sucks. New years eve got on at Ealing B. to Charing Cross. Got to CX and all the ticket barriers were not working and open along with hordes of people behind pushing the people in front (i.e. me) Touched out a few times, each time not allowing me, so i just went through knowing straight away that it will charge mximum fare once the maximum time is reached. next day, got on the E2 only for it to not allow me to pass. Talked to the driver and he let me on. Thing is, Oyster like to make money off this by forcing us to use a phone number which costs money, giving them more profit. I found a different number than the standard 0845 number which is: 0207 222 5600 have to test it out tomorrow fully as today is sunday and its closed, but phoned today and the automated message was working. This was an issue last year as well... Too many people for the network meant that the barriers were open where we got off and like you nobody could touch out but we all touched in. Really needs to be addressed I feel.
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Post by iranair747 on Jan 4, 2010 8:30:20 GMT
Must say the worse 'Helpline' in the world has to be TFL oyster! Bastered dont even understand their own system and I have to remind them what is going on and how much money I put on and that its your fault for charging me more than you should. After a little probing, she admitted that the refund is coming and that you have to wait a week! Its highly unacceptable to wait a week when its your problem and its all computerised and can be done within seconds! (wish I said that thinking of it now) Now I have to top up a certain amount to make my card work so I can just go to college
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Deleted
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Post by Deleted on Jan 4, 2010 10:39:25 GMT
Must say this sucks. New years eve got on at Ealing B. to Charing Cross. Got to CX and all the ticket barriers were not working and open along with hordes of people behind pushing the people in front (i.e. me) Touched out a few times, each time not allowing me, so i just went through knowing straight away that it will charge mximum fare once the maximum time is reached. next day, got on the E2 only for it to not allow me to pass. Talked to the driver and he let me on. Thing is, Oyster like to make money off this by forcing us to use a phone number which costs money, giving them more profit. I found a different number than the standard 0845 number which is: 0207 222 5600 have to test it out tomorrow fully as today is sunday and its closed, but phoned today and the automated message was working. This was an issue last year as well... Too many people for the network meant that the barriers were open where we got off and like you nobody could touch out but we all touched in. Really needs to be addressed I feel. That's the phone number for the TfL/LUL switchboard! The reason for the ticket gates being open and travel free is; to aid crowd dispersal from the streets in central London and also because the Tube turns itself off and on again between 0300 and 0400!
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Post by iranair747 on Jan 4, 2010 17:43:12 GMT
This was an issue last year as well... Too many people for the network meant that the barriers were open where we got off and like you nobody could touch out but we all touched in. Really needs to be addressed I feel. That's the phone number for the TfL/LUL switchboard! The reason for the ticket gates being open and travel free is; to aid crowd dispersal from the streets in central London and also because the Tube turns itself off and on again between 0300 and 0400! thing is I reached my destination station at charing cross at 2320, 25 mins before the free travel. even if the gates were open, the light on them should be green, but all were red
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Post by Deleted on Jan 4, 2010 19:30:13 GMT
AUTO COMPLETION was put into the system on New Years Eve. Anybody with an unresolved journey because they couldn't touch in or touch out would have had their journey automatically completed to the minimum fare available from their last valid touc.
This would take a day or so to collate the data and to make the changes.
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