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Post by Deleted on Jul 25, 2014 16:13:59 GMT
OK so today I did the following Topped up £5.00 Royal Victoria Tapped in Royal Victoria DLR 1.45pm Tapped Out Canary Wharf Underground (Decided to change at Canning Town instead of using DLR as I just missed a Tower Gateway/was on a Stratford International) Had to quickly go one shop at Canary Wharf so was 10 mins max Tapped in Canary Wharf DLR 2.15pm Tapped our Royal Victoria DLR 2.30pm and the dreaded BEEP "Rejected Entry Code 36" I asked revenue staff at Royal Victoria but they couldn't work it out (Said it might have thought I was carrying on a journey at Canary Whaft as it was a short period of time).... Went to Canning town Underground again can't work it out.... told to call Oyster Helpline after 24 hours. So now I'm £2 down  |
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Post by Swadbus on Jul 25, 2014 16:53:56 GMT
You may have had an unresolved/negative balance to begin with. You don't say how much you had to start with?
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Post by snoggle on Jul 25, 2014 17:14:02 GMT
OK so today I did the following Topped up £5.00 Royal Victoria Tapped in Royal Victoria DLR 1.45pm Tapped Out Canary Wharf Underground (Decided to change at Canning Town instead of using DLR as I just missed a Tower Gateway/was on a Stratford International) Had to quickly go one shop at Canary Wharf so was 10 mins max Tapped in Canary Wharf DLR 2.15pm Tapped our Royal Victoria DLR 2.30pm and the dreaded BEEP "Rejected Entry Code 36" I asked revenue staff at Royal Victoria but they couldn't work it out (Said it might have thought I was carrying on a journey at Canary Whaft as it was a short period of time).... Went to Canning town Underground again can't work it out.... told to call Oyster Helpline after 24 hours. So now I'm £2 down That's an easy one. The stations at Canary Wharf are an out of station interchange. You left LU and re-entered DLR which is what the OSI allows. Your time at Canary Wharf was less than the permitted interchange time so the system thinks you were continuing your first journey. However what has happened is that the system has joined it all together as one journey and as you exited back at Royal Victoria the system has charged you a maximum fare. The help desk should be able to split the journeys and process a refund for you. A tube ticket office should also be able to sort your card out (so says this TfL Staff Guide to Ticketing I have!). If you look at the Contactless Trial Feedback on the Oyster Rail website you will see the author had a similar experience during the trial but the new system spotted it and split the journeys automatically before calculating the charge. |
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Post by Deleted on Jul 25, 2014 19:29:05 GMT
You may have had an unresolved/negative balance to begin with. You don't say how much you had to start with? Was clear no negative balance. |
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Post by Deleted on Jul 25, 2014 19:30:55 GMT
OK so today I did the following Topped up £5.00 Royal Victoria Tapped in Royal Victoria DLR 1.45pm Tapped Out Canary Wharf Underground (Decided to change at Canning Town instead of using DLR as I just missed a Tower Gateway/was on a Stratford International) Had to quickly go one shop at Canary Wharf so was 10 mins max Tapped in Canary Wharf DLR 2.15pm Tapped our Royal Victoria DLR 2.30pm and the dreaded BEEP "Rejected Entry Code 36" I asked revenue staff at Royal Victoria but they couldn't work it out (Said it might have thought I was carrying on a journey at Canary Whaft as it was a short period of time).... Went to Canning town Underground again can't work it out.... told to call Oyster Helpline after 24 hours. So now I'm £2 down That's an easy one. The stations at Canary Wharf are an out of station interchange. You left LU and re-entered DLR which is what the OSI allows. Your time at Canary Wharf was less than the permitted interchange time so the system thinks you were continuing your first journey. However what has happened is that the system has joined it all together as one journey and as you exited back at Royal Victoria the system has charged you a maximum fare. The help desk should be able to split the journeys and process a refund for you. A tube ticket office should also be able to sort your card out (so says this TfL Staff Guide to Ticketing I have!). If you look at the Contactless Trial Feedback on the Oyster Rail website you will see the author had a similar experience during the trial but the new system spotted it and split the journeys automatically before calculating the charge. Thanks for this!!! How on earth is Jo public meant to know this rules. You would assume once you exit a tube station that's the end of the journey  |
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Post by snoggle on Jul 25, 2014 20:11:56 GMT
Thanks for this!!! How on earth is Jo public meant to know this rules. You would assume once you exit a tube station that's the end of the journey The problem is that some interchanges require you to leave one station and re-enter another. Some of those are advertised on the tube map and others, just on Oyster, are not advertised at all (e.g. Seven Sisters to South Tottenham). The alternative is that people end up paying a fare for every leg of their journey where there is an interchange between separate buildings. People would rightly object to paying twice just because history or lack of money has meant there is a corridor link as there is in so many tube stations. The UK does manage to have convenient tickets for things like Cross London travel or permitted routes between pairs of stations on the NR stations. These work well with bits of cardboard for your ticket but are prone to fraud. Turning them into smart tickets with the same flexible validity but not inconveniencing the majority of people is a massive task and there are inevitable compromises. This joining together of some pay as you go journeys which go through OSIs is one such side effect. The Oyster-Rail website is very good at explaining the basics of the Oyster system. I agree it shouldn't be necessary to have to "learn" anything but we do have a complex fares system even though the intent is to give people choice about how to travel cheaply. |
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Post by Hassaan on Jul 25, 2014 22:14:42 GMT
I've been caught out in a similar way many times: Did Isleworth to Waterloo (Z4-1), visited the lost property office for SWT and about 20 minutes later started a journey back to Hounslow. These two journeys got joined up as one, and as a result I ended up exceeding the Maximum Journey Time of 110 mins for a Z1-5 journey by less than 5 minutes. Hounslow has standalone validators so it caused two incompletes! One got automatically refunded but the other didn't and I left it (Canning Town also said they couldn't see one on their system). Sad thing is touching in closer to the arrival of the train at Isleworth would have made the difference as that was a 10 minute wait. I touched in at Gallions Reach to go meet someone at Stratford (joining same train at West Ham), however plans changed so I returned to Gallions Reach. This started another journey for me so I took the DLR one stop to Cyprus and walked back. Maximum fare which got refunded at North Greenwich. Only today, I touched in at Southall during disruption but train got cancelled and next one was over 30 minutes later. I got off at Ealing Broadway and stayed within the station before continuing to Paddington, and then to Hyde Park Corner via King's Cross (original plan was to get photo of 17001 but it was down at Bakers Arms so I left that). There I decided to get a bus as the next Heathrow train was 10 mins later, went to touch out and there wasn't enough money on my oyster. Got charged £7.40 for exceeding maximum journey time for a Z4-1 journey during the peak, and had -£4.50 left! Didn't touch at Paddington as train arrived in the lower numbered platform (HST stopped at Ealing Broadway!  ) Another time I almost ended up with £20 Penalty Fare for mixing paper tickets and oyster season when I had a negative balance. That was my fault I'd admit If you have a season ticket on your oyster and you touch in within the zones it is valid, then you can't get a maximum fare for not touching out. However it makes it suspicious if RPI checks outside your zones as you'd be "short faring". Answer is to use paper tickets, but tfl are trying to stop people using them by making it hard to obtain them (only from stations) and of course making them expensive  (single tickets especially but also reducing options for Off-Peak Day Travelcards  ). |
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(single tickets especially but also reducing options for Off-Peak Day Travelcards 
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