Post by snoggle on Apr 13, 2015 17:22:31 GMT
Passenger Focus (now renamed Transport Focus) have published passenger satisfaction data for a range of bus companies in England. None are in London but some are nearby (e.g. Ensign, Abellio in Surrey, Arriva in Kent etc).
You can drill down into the data to see what aspects of the service passengers are satisfied / dissatisfied with. Quite interesting to see how the scores have changed in recent years. Looks like dissatisfation worsened in 2014 although most scores are very high.
Data
You can drill down into the data to see what aspects of the service passengers are satisfied / dissatisfied with. Quite interesting to see how the scores have changed in recent years. Looks like dissatisfation worsened in 2014 although most scores are very high.
Data