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Post by marc224 on Feb 24, 2022 11:01:07 GMT
What actually happens when the i-Bus is defective?
Do the bus drivers then announce the stops themselves?
Can anyone say anything about this?
Many greetings
Marc
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Post by SILENCED on Feb 24, 2022 11:04:38 GMT
What actually happens when the i-Bus is defective? Do the bus drivers then announce the stops themselves? Can anyone say anything about this? Many greetings Marc No they dont |
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Post by vjaska on Feb 24, 2022 12:42:56 GMT
What actually happens when the i-Bus is defective? Do the bus drivers then announce the stops themselves? Can anyone say anything about this? Many greetings Marc Not being rude but you have asked this question before and it’s been answered several times for you? |
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Post by marc224 on Mar 27, 2022 20:34:40 GMT
Service complaint CRM001:0630000006169
Transport for London TRANSPORT
FOR LONDON
Ref: 16580880
25 March 2022
Dear Mr Moll
Thank you for your feedback form of 12 March suggesting that drivers make service announcements when the iBus system fails.
We agree with your suggestion, it is part of the guidance we provide to bus operators and it is also included in the Big Red Book bus driver manual. Our advice is in bus driver training (including our recent Hello London programme) with supporting materials like reminders. All companies additionally provide forums where experienced drivers coach new drivers into the skills of making announcements and how to say it.
We encourage drivers to take the initiative and make periodic service announcements when they iBus system on their buses isn't working as we believe it helps people to travel independently.
We do conduct monitoring to ensure drivers are abiding with our guidance. However, we review feedback and comments from customers who contact us, which can include matters such as how we manage issues on buses and provide information to the public. Comments both positive and negative are relayed to the bus operating companies to make them aware and consider how they might improve the service.
We also have a mystery shopper style survey called the Bus Customer Experience Survey (BCES). One of its measures is ‘Driver Announcements when there is are issues' helping us look at areas where we might need to improve or maintain standards.
Thanks again for contacting us. If there is anything else we can help you with, please reply to this email. Alternatively, you can call us on 0343 222 1234 and we'll be happy to help you.
Kind regards
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Post by marc224 on May 14, 2022 19:36:39 GMT
Thank you for your feedback form of 12 March suggesting that drivers make service announcements when the iBus system fails.
We agree with your suggestion, it is part of the guidance we provide to bus operators and it is also included in the Big Red Book bus driver manual. Our advice is in bus driver training (including our recent Hello London programme) with supporting materials like reminders. All companies additionally provide forums where experienced drivers coach new drivers into the skills of making announcements and how to say it.
We encourage drivers to take the initiative and make periodic service announcements when they iBus system on their buses isn't working as we believe it helps people to travel independently.
We do conduct monitoring to ensure drivers are abiding with our guidance. However, we review feedback and comments from customers who contact us, which can include matters such as how we manage issues on buses and provide information to the public. Comments both positive and negative are relayed to the bus operating companies to make them aware and consider how they might improve the service.
We also have a mystery shopper style survey called the Bus Customer Experience Survey (BCES). One of its measures is ‘Driver Announcements when there is are issues' helping us look at areas where we might need to improve or maintain standards.
Thanks again for contacting us. If there is anything else we can help you with, please reply to this email. Alternatively, you can call us on 0343 222 1234 and we'll be happy to help you.
Kind regards
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