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Post by marc224 on Feb 24, 2022 11:01:07 GMT
What actually happens when the i-Bus is defective?
Do the bus drivers then announce the stops themselves?
Can anyone say anything about this?
Many greetings
Marc
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Post by SILENCED on Feb 24, 2022 11:04:38 GMT
What actually happens when the i-Bus is defective? Do the bus drivers then announce the stops themselves? Can anyone say anything about this? Many greetings Marc No they dont |
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Post by vjaska on Feb 24, 2022 12:42:56 GMT
What actually happens when the i-Bus is defective? Do the bus drivers then announce the stops themselves? Can anyone say anything about this? Many greetings Marc Not being rude but you have asked this question before and it’s been answered several times for you? |
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Post by marc224 on Mar 27, 2022 20:34:40 GMT
Service complaint CRM001:0630000006169
Transport for London TRANSPORT
FOR LONDON
Ref: 16580880
25 March 2022
Dear Mr Moll
Thank you for your feedback form of 12 March suggesting that drivers make service announcements when the iBus system fails.
We agree with your suggestion, it is part of the guidance we provide to bus operators and it is also included in the Big Red Book bus driver manual. Our advice is in bus driver training (including our recent Hello London programme) with supporting materials like reminders. All companies additionally provide forums where experienced drivers coach new drivers into the skills of making announcements and how to say it.
We encourage drivers to take the initiative and make periodic service announcements when they iBus system on their buses isn't working as we believe it helps people to travel independently.
We do conduct monitoring to ensure drivers are abiding with our guidance. However, we review feedback and comments from customers who contact us, which can include matters such as how we manage issues on buses and provide information to the public. Comments both positive and negative are relayed to the bus operating companies to make them aware and consider how they might improve the service.
We also have a mystery shopper style survey called the Bus Customer Experience Survey (BCES). One of its measures is ‘Driver Announcements when there is are issues' helping us look at areas where we might need to improve or maintain standards.
Thanks again for contacting us. If there is anything else we can help you with, please reply to this email. Alternatively, you can call us on 0343 222 1234 and we'll be happy to help you.
Kind regards
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Post by marc224 on May 14, 2022 19:36:39 GMT
Thank you for your feedback form of 12 March suggesting that drivers make service announcements when the iBus system fails.
We agree with your suggestion, it is part of the guidance we provide to bus operators and it is also included in the Big Red Book bus driver manual. Our advice is in bus driver training (including our recent Hello London programme) with supporting materials like reminders. All companies additionally provide forums where experienced drivers coach new drivers into the skills of making announcements and how to say it.
We encourage drivers to take the initiative and make periodic service announcements when they iBus system on their buses isn't working as we believe it helps people to travel independently.
We do conduct monitoring to ensure drivers are abiding with our guidance. However, we review feedback and comments from customers who contact us, which can include matters such as how we manage issues on buses and provide information to the public. Comments both positive and negative are relayed to the bus operating companies to make them aware and consider how they might improve the service.
We also have a mystery shopper style survey called the Bus Customer Experience Survey (BCES). One of its measures is ‘Driver Announcements when there is are issues' helping us look at areas where we might need to improve or maintain standards.
Thanks again for contacting us. If there is anything else we can help you with, please reply to this email. Alternatively, you can call us on 0343 222 1234 and we'll be happy to help you.
Kind regards
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Post by marc224 on Apr 8, 2023 13:04:45 GMT
Do bus drivers nowadays regularly use the microphone to make announcements?
For example, in the event of a diversion or something else?
I am currently working with Tfl to achieve a better quality of passenger information in the vehicle.
What is your feedback?
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Post by M1104 on Apr 8, 2023 14:29:53 GMT
Do bus drivers nowadays regularly use the microphone to make announcements? For example, in the event of a diversion or something else? I am currently working with Tfl to achieve a better quality of passenger information in the vehicle. What is your feedback? Using the diversion senario as an example the procedure is that they first press the preset message that sounds along the lines of "This bus is on diversion, please listen out for further announcements". The driver then elaborates over the public address (PA)¹ system on what the diversion is. According to a driver TfL want them to use the public address system as often as possible to keep punters up to date on their journey, eg long delays due to temporary traffic lights, name of next bus stop that's closed, etc. I do find that in practice some drivers simply just use the preset messages, depending on what the secario is. ¹ - When safe to do so, 'ideally' at bus stops with handbrake engaged |
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Post by VPL630 on Apr 8, 2023 14:41:19 GMT
Do bus drivers nowadays regularly use the microphone to make announcements? For example, in the event of a diversion or something else? I am currently working with Tfl to achieve a better quality of passenger information in the vehicle. What is your feedback? When I was a driver, and iBus wasn’t working which in 5/6 years was only a handful of times, I never made any additional announcements, at least 1 of those times it failed I was on the R5/10 where everyone knows where they are going anyway. Every time there was a diversion I’ve always made an announcement and depending on loadings I would get out the cab and just tell everyone as half the time people don’t listen or can’t hear it and it was a way of quickly answering peoples questions When I worked at Ensignbus, there is no PA system fitted so you had to get out and talk to the passengers about diversions etc but most of the time they knew the standard diversion we did and you could stop 90% of the questions by saying yes I am going Lakeside/Grays/*insert destination most people are going* I don’t think it’s acceptable to announce every stop if the iBus system isn’t working, People will normally ask you questions if it isn’t working anyway. Personally I think the iBus system currently in use is very basic for passenger information, even the latest version of it if you compare it to some other operators in the UK or Europe that are able to show live information for onward connections for buses/trains/trams etc |
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Post by wirewiper on Apr 8, 2023 15:39:30 GMT
Do bus drivers nowadays regularly use the microphone to make announcements? For example, in the event of a diversion or something else? I am currently working with Tfl to achieve a better quality of passenger information in the vehicle. What is your feedback? Using the diversion senario as an example the procedure is that they first press the preset message that sounds along the lines of "This bus is on diversion, please listen out for further announcements". The driver then elaborates over the public address (PA)¹ system on what the diversion is. According to a driver TfL want them to use the public address system as often as possible to keep punters up to date on their journey, eg long delays due to temporary traffic lights, name of next bus stop that's closed, etc. I do find that in practice some drivers simply just use the preset messages, depending on what the secario is. ¹ - When safe to do so, 'ideally' at bus stops with handbrake engaged The "This bus is on diversion" and "The next stop is closed" announcements are fine - when they can be deployed for a planned closure. Problems occur when a diversion/stop closure has been put in for an emergency utility repair and no-one has told the bus operators. Or when the driver suddenly encounters the police taping off the street in front of them. |
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