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Post by enviroPB on Oct 29, 2024 18:50:07 GMT
Nice insight and about as d*mning as I suspected. I believed the delay to the cyber hack resolve was due to other novices trying to strike when they know TfL's systems are perceived to be at their weakest, something confirmed by the article. Something I also deduced was that their systems were probably not up to scratch, which may be fully attributable to The Son of a Bus Driver. Live bus data has been patchy since January 2017, around the same time as choices to ditch progressive tech measures such as Twitter pages for Tube lines. What I am surprised by though is the Mayor's Office and The GLA having outsourced their IT services to TfL as if they're Bloomberg or Packard Bell. That is a very cheeky way of clawing back revenue despite those revenue streams essentially circling under the control of one entity, or one person (The Mayor). Financial interests aside, that's probably one of the stupidest business decisions I've heard in a while. It's akin to going to the butchers and asking if they sell candlesticks. I was going to go on the general discussion page to talk about TfL overcharging me and how there's very little I can do about it, but reading this article has forced me to adopt some precautions. I'm going to severely limit my contactless card use (though ironically it works fine if you just use buses) and preferably top up my Oyster by cash. Regularly being overcharged and not being able to get a refund will have a hugely negative impact on commuters in this city when transport is so expensive as it is. |
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Post by Eastlondoner62 on Oct 29, 2024 19:33:57 GMT
Nice insight and about as d*mning as I suspected. I believed the delay to the cyber hack resolve was due to other novices trying to strike when they know TfL's systems are perceived to be at their weakest, something confirmed by the article. Something I also deduced was that their systems were probably not up to scratch, which may be fully attributable to The Son of a Bus Driver. Live bus data has been patchy since January 2017, around the same time as choices to ditch progressive tech measures such as Twitter pages for Tube lines. What I am surprised by though is the Mayor's Office and The GLA having outsourced their IT services to TfL as if they're Bloomberg or Packard Bell. That is a very cheeky way of clawing back revenue despite those revenue streams essentially circling under the control of one entity, or one person (The Mayor). Financial interests aside, that's probably one of the stupidest business decisions I've heard in a while. It's akin to going to the butchers and asking if they sell candlesticks. I was going to go on the general discussion page to talk about TfL overcharging me and how there's very little I can do about it, but reading this article has forced me to adopt some precautions. I'm going to severely limit my contactless card use (though ironically it works fine if you just use buses) and preferably top up my Oyster by cash. Regularly being overcharged and not being able to get a refund will have a hugely negative impact on commuters in this city when transport is so expensive as it is. Surely just use a Credit Card for such transactions where you're then protected under the Section 75 act if you buy anything worth £100+ (such as travelcards)? Or even just in general due to their various safety nets no matter the value of the purchase. The Credit Card company is effectively who buys the product so any issues with the product becomes their problem as opposed to yours. The issue of your contactless card being charged wrong won't change if you use an Oyster card, they both use the same mechanisms to work out the charge. If you get overcharged on your Contactless Card then that's the same charge an Oyster would have had applied to it. A lot of it comes down to incorrect tap ins, card clash etc. I think TfL really do need to introduce the ability to link travelcards to Credit Cards and Debit Card numbers, it's annoying as I generally prefer to use my Contactless card but am limited to an Oyster because I use a travelcard for my travels. |
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Post by WH241 on Oct 29, 2024 20:18:53 GMT
Nice insight and about as d*mning as I suspected. I believed the delay to the cyber hack resolve was due to other novices trying to strike when they know TfL's systems are perceived to be at their weakest, something confirmed by the article. Something I also deduced was that their systems were probably not up to scratch, which may be fully attributable to The Son of a Bus Driver. Live bus data has been patchy since January 2017, around the same time as choices to ditch progressive tech measures such as Twitter pages for Tube lines. What I am surprised by though is the Mayor's Office and The GLA having outsourced their IT services to TfL as if they're Bloomberg or Packard Bell. That is a very cheeky way of clawing back revenue despite those revenue streams essentially circling under the control of one entity, or one person (The Mayor). Financial interests aside, that's probably one of the stupidest business decisions I've heard in a while. It's akin to going to the butchers and asking if they sell candlesticks. I was going to go on the general discussion page to talk about TfL overcharging me and how there's very little I can do about it, but reading this article has forced me to adopt some precautions. I'm going to severely limit my contactless card use (though ironically it works fine if you just use buses) and preferably top up my Oyster by cash. Regularly being overcharged and not being able to get a refund will have a hugely negative impact on commuters in this city when transport is so expensive as it is. Are people really overcharged that often? I can't ever think of an example when it has happened to me. Going way off topic but you seriously think transport is expensive in London? What on earth do people expect to pay? I am not long back from a trip to Blackpool where I see passengers paying double or more what we pay for some trips. Is London in some type of bubble where we expect a top class service for peanuts. |
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Post by MKAY315 on Oct 29, 2024 21:16:08 GMT
Nice insight and about as d*mning as I suspected. I believed the delay to the cyber hack resolve was due to other novices trying to strike when they know TfL's systems are perceived to be at their weakest, something confirmed by the article. Something I also deduced was that their systems were probably not up to scratch, which may be fully attributable to The Son of a Bus Driver. Live bus data has been patchy since January 2017, around the same time as choices to ditch progressive tech measures such as Twitter pages for Tube lines. What I am surprised by though is the Mayor's Office and The GLA having outsourced their IT services to TfL as if they're Bloomberg or Packard Bell. That is a very cheeky way of clawing back revenue despite those revenue streams essentially circling under the control of one entity, or one person (The Mayor). Financial interests aside, that's probably one of the stupidest business decisions I've heard in a while. It's akin to going to the butchers and asking if they sell candlesticks. I was going to go on the general discussion page to talk about TfL overcharging me and how there's very little I can do about it, but reading this article has forced me to adopt some precautions. I'm going to severely limit my contactless card use (though ironically it works fine if you just use buses) and preferably top up my Oyster by cash. Regularly being overcharged and not being able to get a refund will have a hugely negative impact on commuters in this city when transport is so expensive as it is. Are people really overcharged that often? I can't ever think of an example when it has happened to me. Going way off topic but you seriously think transport is expensive in London? What on earth do people expect to pay? I am not long back from a trip to Blackpool where I see passengers paying double or more what we pay for some trips. Is London in some type of bubble where we expect a top class service for peanuts. It is safe to say it does happen as enviroPB has mentioned before. I've used contactless before and my general card and I noticed it cost £1 more on contactless than it did on my oyster. You do that long enough it starts to slowly add up. In saying that this was a while back this happened. |
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Post by Eastlondoner62 on Oct 29, 2024 22:04:03 GMT
Are people really overcharged that often? I can't ever think of an example when it has happened to me. Going way off topic but you seriously think transport is expensive in London? What on earth do people expect to pay? I am not long back from a trip to Blackpool where I see passengers paying double or more what we pay for some trips. Is London in some type of bubble where we expect a top class service for peanuts. It is safe to say it does happen as enviroPB has mentioned before. I've used contactless before and my general card and I noticed it cost £1 more on contactless than it did on my oyster. You do that long enough it starts to slowly add up. In saying that this was a while back this happened. That is either fraud or a technical issue, if it's the former you should contact your credit card company and claim the money back, if it's a technical issue you have to contact TfL and if they don't have an immediate resolution you can contact your credit card provider. The reality is that people aren't overcharged routinely, if they were it would certainly be a huge media scandal and TfL would have lawsuits running left, right and centre. |
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Post by Eastlondoner62 on Oct 29, 2024 22:05:37 GMT
Nice insight and about as d*mning as I suspected. I believed the delay to the cyber hack resolve was due to other novices trying to strike when they know TfL's systems are perceived to be at their weakest, something confirmed by the article. Something I also deduced was that their systems were probably not up to scratch, which may be fully attributable to The Son of a Bus Driver. Live bus data has been patchy since January 2017, around the same time as choices to ditch progressive tech measures such as Twitter pages for Tube lines. What I am surprised by though is the Mayor's Office and The GLA having outsourced their IT services to TfL as if they're Bloomberg or Packard Bell. That is a very cheeky way of clawing back revenue despite those revenue streams essentially circling under the control of one entity, or one person (The Mayor). Financial interests aside, that's probably one of the stupidest business decisions I've heard in a while. It's akin to going to the butchers and asking if they sell candlesticks. I was going to go on the general discussion page to talk about TfL overcharging me and how there's very little I can do about it, but reading this article has forced me to adopt some precautions. I'm going to severely limit my contactless card use (though ironically it works fine if you just use buses) and preferably top up my Oyster by cash. Regularly being overcharged and not being able to get a refund will have a hugely negative impact on commuters in this city when transport is so expensive as it is. Are people really overcharged that often? I can't ever think of an example when it has happened to me. Going way off topic but you seriously think transport is expensive in London? What on earth do people expect to pay? I am not long back from a trip to Blackpool where I see passengers paying double or more what we pay for some trips. Is London in some type of bubble where we expect a top class service for peanuts. Blackpool Buses are not London buses. Ridership patterns are different up there and fares need to reflect that. They are not controlled by a central company where all fares go to the same place and the intention is buses are used more for longer distances than London where many people may only ride a few stops. |
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Post by WH241 on Oct 29, 2024 22:15:47 GMT
Are people really overcharged that often? I can't ever think of an example when it has happened to me. Going way off topic but you seriously think transport is expensive in London? What on earth do people expect to pay? I am not long back from a trip to Blackpool where I see passengers paying double or more what we pay for some trips. Is London in some type of bubble where we expect a top class service for peanuts. It is safe to say it does happen as enviroPB has mentioned before. I've used contactless before and my general card and I noticed it cost £1 more on contactless than it did on my oyster. You do that long enough it starts to slowly add up. In saying that this was a while back this happened. I’m sure it does happen just not on a large scale for the majority. |
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Post by enviroPB on Oct 30, 2024 11:04:38 GMT
Are people really overcharged that often? I can't ever think of an example when it has happened to me. Going way off topic but you seriously think transport is expensive in London? What on earth do people expect to pay? I am not long back from a trip to Blackpool where I see passengers paying double or more what we pay for some trips. Is London in some type of bubble where we expect a top class service for peanuts. It is safe to say it does happen as enviroPB has mentioned before. I've used contactless before and my general card and I noticed it cost £1 more on contactless than it did on my oyster. You do that long enough it starts to slowly add up. In saying that this was a while back this happened. Thank you for allowing me to express my experiences without prejudice. As someone who has mostly done casual work, I don't travel too much and do have to count pennies, and my greater knowledge than most passengers means I know fairly quickly if I've been overcharged. Two weekends ago I was forced to wait 90 mins on a platform for a late friend for a birthday meal. I was given a penalty for the long time which I kind of expected, but 16 quid charged when the journey cost 2 quid was a bit excessive. It was only this weekend gone when I used separate cards for buses and trains that it is obvious, and still today TfL is trying to charge my account again for 3x the amount when they've already taken my money once. I was dismissive seeing students complaining about the extra fines ruining their budgeting cause they're students who splash their money at pubs & clubs, but unfortunately the best way to see someone's perspective is to go through it yourself. And it hasn't been pleasant.  It is safe to say it does happen as enviroPB has mentioned before. I've used contactless before and my general card and I noticed it cost £1 more on contactless than it did on my oyster. You do that long enough it starts to slowly add up. In saying that this was a while back this happened. That is either fraud or a technical issue, if it's the former you should contact your credit card company and claim the money back, if it's a technical issue you have to contact TfL and if they don't have an immediate resolution you can contact your credit card provider. The reality is that people aren't overcharged routinely, if they were it would certainly be a huge media scandal and TfL would have lawsuits running left, right and centre. Most, if not all times I have called to dispute fares from TfL to the bank, they directly refer me back to the transport body as they don't see it as fraud. It is technically fraud being routinely overcharged, yes. The problem is the lack of routes to remedy from TfL in this situation. I imagine calling the bank every few days/every week to raise a fraud dispute with a recognised transport authority would get tiring & frustrating for all parties. Not least that it takes a month generally to investigate and TfL has said they don't have the capacity to issue refunds, so one must assume they cannot sift through the travel data either. In your previous post you mentioned credit cards one too many times. It should go without saying that not everyone (particularly kids) has credit cards and shouldn't have to rely on that payment method to not be overcharged. I do have a credit card and I mostly only use it for buses only, but not everyone can, will and should have one. I would love a posthumous investigation on the cyber attack to see if underinvestment is a key factor to TfL's systems being crippled. It's two months since this *smells the air* scandal has been brewing.  |
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Post by SILENCED on Oct 30, 2024 12:39:34 GMT
It is safe to say it does happen as enviroPB has mentioned before. I've used contactless before and my general card and I noticed it cost £1 more on contactless than it did on my oyster. You do that long enough it starts to slowly add up. In saying that this was a while back this happened. Thank you for allowing me to express my experiences without prejudice. As someone who has mostly done casual work, I don't travel too much and do have to count pennies, and my greater knowledge than most passengers means I know fairly quickly if I've been overcharged. Two weekends ago I was forced to wait 90 mins on a platform for a late friend for a birthday meal. I was given a penalty for the long time which I kind of expected, but 16 quid charged when the journey cost 2 quid was a bit excessive. It was only this weekend gone when I used separate cards for buses and trains that it is obvious, and still today TfL is trying to charge my account again for 3x the amount when they've already taken my money once. I was dismissive seeing students complaining about the extra fines ruining their budgeting cause they're students who splash their money at pubs & clubs, but unfortunately the best way to see someone's perspective is to go through it yourself. And it hasn't been pleasant. That is either fraud or a technical issue, if it's the former you should contact your credit card company and claim the money back, if it's a technical issue you have to contact TfL and if they don't have an immediate resolution you can contact your credit card provider. The reality is that people aren't overcharged routinely, if they were it would certainly be a huge media scandal and TfL would have lawsuits running left, right and centre. Most, if not all times I have called to dispute fares from TfL to the bank, they directly refer me back to the transport body as they don't see it as fraud. It is technically fraud being routinely overcharged, yes. The problem is the lack of routes to remedy from TfL in this situation. I imagine calling the bank every few days/every week to raise a fraud dispute with a recognised transport authority would get tiring & frustrating for all parties. Not least that it takes a month generally to investigate and TfL has said they don't have the capacity to issue refunds, so one must assume they cannot sift through the travel data either. In your previous post you mentioned credit cards one too many times. It should go without saying that not everyone (particularly kids) has credit cards and shouldn't have to rely on that payment method to not be overcharged. I do have a credit card and I mostly only use it for buses only, but not everyone can, will and should have one. I would love a posthumous investigation on the cyber attack to see if underinvestment is a key factor to TfL's systems being crippled. It's two months since this *smells the air* scandal has been brewing. I really think they need to extend the time on rail before they say incomplete journey. I was in Thornton Heath earlier in the year and needed to get to Kingswood (Tattenham Corner line). Got to station and 25 minutes wait for train to East Croydon. Was about 3 minutes late, meaning I saw the train I wanted leave platform 6 as we pulled into 5. Half hour wait, resulted in me getting an incomplete journey fare. When I tapped out at Kingswood, it counted it as a tap in so got a second incomplete journey. Fortunately this was well before the cyber attack, and getting a refund on first journey was really easy, had to send email for second one as it wasn't an incomplete journey, rather an erroneous charge. With the expanding of the TfL fare area, what is being done about journey times? 70 or is it 62 minutes now is insufficient! There must be many journeys that now exceed this. Mine was hardly the longest journey and hit this limit. I would have been seriously pi ssed off it I had to wait a couple of months to get this resolved. |
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