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Post by richard on Sept 2, 2024 18:01:59 GMT
BBC News - TfL faces 'ongoing cyber security incident' |
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Post by lj61nwc on Sept 2, 2024 18:13:25 GMT
Dear XXXXXXXXXXX, We are currently dealing with an ongoing cyber security incident. At present, there is no evidence that any customer data has been compromised and there has been no impact on TfL services. The security of our systems and customer data is very important to us, and we have taken immediate action to prevent any further access to our systems. We are working closely with the relevant government agencies to respond to the incident. You can get the latest information on our website. We will update you further when the incident has been resolved. Yours sincerely, Customer Information Team Transport for London tfl.gov.uk/campaign/cyber-security-incident |
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Post by LD71YLO (BE37054) on Sept 12, 2024 14:28:58 GMT
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Post by lj61nwc on Sept 12, 2024 14:44:44 GMT
A lot of data has been accessed, look at the following post:
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Post by lj61nwc on Sept 12, 2024 14:45:07 GMT
Dear x,
We are currently dealing with an ongoing cyber security incident. The security of our systems and customer data is very important to us, and we have taken immediate action to protect our systems.
We identified some suspicious activity on Sunday 1 September and took action to limit access. We are conducting a thorough investigation into the incident, alongside the National Crime Agency and the National Cyber Security Centre.
Although there has been very little impact on our customers so far, the situation is evolving and our investigations have identified that certain customer data has been accessed. This includes some customer names and contact details, including email addresses and home addresses where provided.
Some Oyster card refund data may have also been accessed. This could include bank account numbers and sort codes for a limited number of customers (around 5,000).
If you are affected, we will contact you directly as soon as possible as a precautionary measure, and will offer you support and guidance.
We are doing all we can to protect our services and secure our systems and data. Our proactive measures mean that:
Live Tube arrival information is not available on some of our digital channels, including TfL Go and the TfL website. In-station and journey planning information is still available Applications for new Oyster photocards, including Zip cards, have been temporarily suspended. If you want to replace a lost photocard, please call us on 0343 222 1234, 08:00-20:00 every day, and select option 1 (charges may apply) If you have been unable to apply, please continue making your journeys as usual and keep a record of any fares paid. We may be able to arrange a refund once the incident has been resolved and you receive your new photocard If you travel using a contactless payment card, you won’t be able to access your online journey history Currently we are unable to issue refunds for incomplete pay as you go journeys made using contactless, so always remember to touch in and out. Oyster customers can self-serve online. Many of our staff have limited access to systems and as a result there will be some delays responding to any online enquiries.
We’re also undertaking an all-staff IT identity check. Although we don’t expect any significant impact to customer journeys as we carry out this process, temporary and limited disruption is possible to some services. Please check before you travel.
We will continue to keep you updated. We are sorry for the inconvenience this incident may cause and thank you for your patience.
Yours sincerely
Customer Information Team Transport for London |
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Post by richard on Sept 12, 2024 19:05:47 GMT
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Post by WH241 on Sept 12, 2024 19:11:12 GMT
Small in the scheme of things but wonder if this has had any impact on tender award announcements. There was some routes handed back like the 55,56 and 304 plus some outstanding awards the the 25,241,330 etc. The last set of awards were impacted with a delay in the official announcement.
*Just to repeat above yes tenders are not the be all and end all and this is just a passing question before I get berated*
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Post by Eastlondoner62 on Sept 13, 2024 10:17:11 GMT
Looks like latest advice now is all children are allowed to travel without Zip Cards until the hack is remedied.
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Post by DT 11 on Sept 13, 2024 11:02:25 GMT
Looks like latest advice now is all children are allowed to travel without Zip Cards until the hack is remedied. They never have them anyways so doesn’t make a difference whatsoever… |
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Post by M1104 on Sept 13, 2024 11:13:45 GMT
Looks like latest advice now is all children are allowed to travel without Zip Cards until the hack is remedied. Anything regarding bus driver's staff passes and their nominees? |
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Post by mondraker275 on Sept 13, 2024 17:52:19 GMT
Looks like latest advice now is all children are allowed to travel without Zip Cards until the hack is remedied. Anything regarding bus driver's staff passes and their nominees? I assume the reason for the children being allowed is that applications for zip cards have been paused and it is quite a peak time for applications. Therefore seems a sensible approach. For staff passes/nominees, applications will be few and far between and if they are not being processed then the approach will likely be 'pay for now and get a refund later', otherwise you will half of London getting on the bus saying they work for TfL but the staff application has stopped. |
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Post by Paul on Sept 14, 2024 18:49:06 GMT
Looks like latest advice now is all children are allowed to travel without Zip Cards until the hack is remedied. Most of them do anyway so there’s going to be no difference 🤷🏼♂️ |
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Post by Spenny B aka MasterSpenny on Oct 23, 2024 18:04:43 GMT
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Post by lonmark on Oct 23, 2024 20:11:58 GMT
Yay at last! Better than no buses in Greater London show! |
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Post by mark on Oct 29, 2024 16:04:07 GMT
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