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Post by capitalomnibus on May 15, 2024 22:42:30 GMT
Customer service isn't their problem, that's down to TfL. I'm not defending it and I'd be pretty miffed if I was on board. Hang on that what was taken from their website ... Or are we trying to say their website is complete BS? They are the interface to the public, they provide the customer service, so how can it not be their problem. They are 100% responsible for the face to face customer service. They are the service provider. Another great quote "Our stakeholders expect from us good practices that contribute to the long term sustainability of the organisation and deliver the best possible service to our customers." That is probably generic BS for non London routes. It is no surprise they do not give a poo as their "REAL" customer is TfL
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Post by vjaska on May 15, 2024 23:08:02 GMT
I’m currently on route SL7 and the service is clearly suffering as this bus I am on is heaving with passengers. I don’t how this route was coping with a frequency of x30mins under its previous form as route X26. The route is also clearly a victim of its own success, I don’t know how the capacity issues could be eased on it. Maybe the rumoured Sutton truncation is for the best? Ironically, when the X26 was every hour with the 05 reg Omnicitys, it was busy but there was some spare capacity - it seems the doubling to every 30 minutes is what began to tip it over, presumably when people realised they didn't have to plan so rigidly around it as they would of done when it was hourly
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Post by VH45161 on May 15, 2024 23:54:10 GMT
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Post by VMH2537 on May 16, 2024 18:55:44 GMT
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Post by enviroPB on May 16, 2024 19:39:42 GMT
Absolutely no chance of the Tube heading down to Orpington when the Bakerloo line hasn't even made it to Lewisham, and that is projected to be a decade later than the original early 2030s deadline if it does happen. The Overground to Orpington is doable though, it wouldn't take much investment and it's a simple extension from services already terminating at New Cross.
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Post by greenboy on May 16, 2024 20:08:06 GMT
This is pie in the sky quite honestly, extending the LO from New Cross to Orpington looks good on paper but the lines are at pretty much full capacity so it would mean replacing some Southeastern trains with shorter LO trains.
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Post by abellion on May 16, 2024 20:22:19 GMT
Is National Rail too expensive/unreliable from Orpington? There are trains which go directly into the City with no stops, some with stops inbetween, and bus links to plenty of local spots like Bromley, Sidcup, shops on Cray Avenue and Sevenoaks Way, etc. The Tube would take forever assuming it stops regularly between Lewisham and Oprington, plus it hasn't even reached anywhere near the Lewisham extension and it has been a billion years of proposals already.
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Post by capitalomnibus on May 16, 2024 21:15:40 GMT
Beggars are not choosers...
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Post by vjaska on May 16, 2024 23:19:55 GMT
Is National Rail too expensive/unreliable from Orpington? There are trains which go directly into the City with no stops, some with stops inbetween, and bus links to plenty of local spots like Bromley, Sidcup, shops on Cray Avenue and Sevenoaks Way, etc. The Tube would take forever assuming it stops regularly between Lewisham and Oprington, plus it hasn't even reached anywhere near the Lewisham extension and it has been a billion years of proposals already. The Victoria to Orpington service has rarely played up when I used it, always handy for me to get back to Herne Hill/Brixton from Bromley/Orpington
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Post by greenboy on May 17, 2024 5:37:37 GMT
Is National Rail too expensive/unreliable from Orpington? There are trains which go directly into the City with no stops, some with stops inbetween, and bus links to plenty of local spots like Bromley, Sidcup, shops on Cray Avenue and Sevenoaks Way, etc. The Tube would take forever assuming it stops regularly between Lewisham and Oprington, plus it hasn't even reached anywhere near the Lewisham extension and it has been a billion years of proposals already. Orpington has a good level of service at the moment with fast trains to London Bridge, the Thameslink service is the nearest to a tube service and that obviously takes a lot longer to reach Central London.
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Post by MetrolineGA1511 on May 18, 2024 5:28:52 GMT
It’s not unlike TfL, they’ve done it to the 452 recently and other routes in the past like the 8. But the 452 was cut to Ladbroke Grove because of the Kensal Rise fiasco. What's the problem with the E6 continuing on to Greenford Station? Because route 23 links Westbourne Park with Paddington via a circuitous routeing involving Ladbroke Grove, I think the section between Ladbroke Grove and Westbourne Park should be replaced by route 452. Admittedly, it would not be as direct a link from Westbourne Park and Notting Hill Gate as routes 28/31/328 but this detour would be shorter than that of route 23.
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Post by greenboy on May 19, 2024 6:32:27 GMT
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Post by mondraker275 on May 19, 2024 13:41:22 GMT
Not saying this was related but the number of buses I caught yesterday with the heaters on were crazy. At least three. On not a hot day but this does not help keeping passengers cool and the bus cool too. While I am ranting: Walthamstow Central bus station has installed long term temporary lights at the crossing at the back exit towards the market. Not sure the reason but likely health & safety. I dont really care either way but: 1) Some pointless poles have been put up and some markings on the road to get buses to single file which has led to a bus stand being removed. There may be some increase somewhere to compensate that I have not spotted yet but either way it is so pointless at a time where buses are standing outside of the station because of capacity issues. 2) The temp lights ruin the station look as there are wires going all across the station. We had the scaffolding for a bit now this eyesore. Additionally, they have volunteers there telling people to cross when it is the green man. We know how these work plus we know nobody is going to pay attention and they will cross as before because it is a short crossing and we can see if a bus is coming. Dont think there will be any benefit. Some minor rants: - 5, 128 are currently diverted in one direction at Becontree Heath missing a couple stops because no-one has bothered to remove the cones as the works are finished. In fact, dont know why there were closures as it could have been reduced to one lane. Probably health and safety again. But it's really no-one cares. - Palmerston Road in Walthamstow is closed for a few weeks and no changes seem to have been made to traffic lights timings in effected areas, particularly Blackhorse Road. Again no-one seems to think about these things or cares. It is almost like them saying 'expect delays of up to 1 hour' covers the need to try and help the situation.
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Post by billa on May 19, 2024 14:07:22 GMT
Not saying this was related but the number of buses I caught yesterday with the heaters on were crazy. At least three. On not a hot day but this does not help keeping passengers cool and the bus cool too. While I am ranting: Walthamstow Central bus station has installed long term temporary lights at the crossing at the back exit towards the market. Not sure the reason but likely health & safety. I dont really care either way but: 1) Some pointless poles have been put up and some markings on the road to get buses to single file which has led to a bus stand being removed. There may be some increase somewhere to compensate that I have not spotted yet but either way it is so pointless at a time where buses are standing outside of the station because of capacity issues. 2) The temp lights ruin the station look as there are wires going all across the station. We had the scaffolding for a bit now this eyesore. Additionally, they have volunteers there telling people to cross when it is the green man. We know how these work plus we know nobody is going to pay attention and they will cross as before because it is a short crossing and we can see if a bus is coming. Dont think there will be any benefit. Some minor rants: - 5, 128 are currently diverted in one direction at Becontree Heath missing a couple stops because no-one has bothered to remove the cones as the works are finished. In fact, dont know why there were closures as it could have been reduced to one lane. Probably health and safety again. But it's really no-one cares. - Palmerston Road in Walthamstow is closed for a few weeks and no changes seem to have been made to traffic lights timings in effected areas, particularly Blackhorse Road. Again no-one seems to think about these things or cares. It is almost like them saying 'expect delays of up to 1 hour' covers the need to try and help the situation. I believe the ATS was installed at Walthamstow Central due to a women getting ran over there end of last year by a 212 walthamforestecho.co.uk/2023/12/16/woman-in-her-70s-dies-after-being-struck-by-bus-at-walthamstow-bus-station/
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Post by billa on May 19, 2024 14:22:56 GMT
You misheard, the driver said "4 to 5 minutes" As others have said this is totally bonkers and makes no sense. Are we suggesting that everyone else was holding on the route like this was the Victoria Line with a stuck train? Madness. I feel like there are about 15 options before you get to the one that says hold for 45 minutes. This is bad on any route but brings a mockery to the express/SuperLoop service. They need to have a different performance measure but in any case as mentioned not sure they were following the correct process this time anyway. Separately, took the SL10 today and for the first time it felt quick and not intentional holding or slow driving on the route. Hopefully, that is the norm now. He 100% said 45 minutes, the guy in front of me exclaimed in shock “45 minutes, you must be joking. In that time another 2-3 will go past and you’ll be sitting here. What about people that have to get to Heathrow?” To which the driver responded “There is nothing I can do, I’m being told to wait 45 minutes”. Thats very strange, I don't think I've ever came across a scenario where I've thought to myself holding a bus mid route for 45 mins would be a good solution to any problem. Generally speaking even if its at an end point you're holding the bus anything more then 25 mins TFL wont accept it if it resulted in lost mileage. The only thing that comes to mind is an allegation was made against the driver (along the lines of drink/drug driving) and the controller needed to make sure that bus is stopped to allow someone to attend. If a bus is being held for 45 mins that would naturally imply there would be a near 90 mins gap in service behind at which point the best course of action would be to do nothing and have a reduced service between the two buses
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