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Post by Deleted on Sept 13, 2009 18:18:18 GMT
I am sure there has to be a catch here. Arriva apear to be offering you Free Travel if you Bus is Late or Early "Do you provide compensation if a bus fails to turn up and I have to use alternative transportation? Our customer promise states that if a bus is up to 1 minute early or 5 minutes late your next journey will be on us. Traffic, accidents or roadworks can all cause serious delays and we do what we can to minimise the disruption to customers. If you have had a problem please contact our customer services team who will be happy to help." www.arrivabus.co.uk/faqs/ |
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Post by ServerKing on Sept 13, 2009 22:45:24 GMT
hmm... let's see if they trial it at Enfield ;D Can't see that working in London, though it's a nice idea  |
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Post by 6HP502C on Sept 13, 2009 23:39:04 GMT
Surely it should say more than and not up to?
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Post by Deleted on Sept 14, 2009 12:02:06 GMT
Trent Barton operate a money-back guarantee policy - if you are not satisfied with the journey in anyway simply tell the driver and (s)he'll give you your money back. I've never seen a passenger demand their money back though. Again, can't see this happen in London. ;D
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Post by smiler52 on Sept 15, 2009 13:51:08 GMT
if first Hampshire &dorset had that Travel for Free if Your Bus is Late thing going all the buses would be free that's know joke we was fined over it
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Post by eggmiester on Sept 16, 2009 23:03:22 GMT
That wont happen in london as london is regualted whereby a central body (TFL) sets the fare structure. Out in the sticks its different as buses are largely de-regulated, therefore fares are set by the operators.
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Post by Volvo on Sept 22, 2009 16:16:45 GMT
That is a good idea alright.
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Post by DLA 365 on Oct 4, 2009 12:53:33 GMT
I am sure there has to be a catch here. Arriva apear to be offering you Free Travel if you Bus is Late or Early "Do you provide compensation if a bus fails to turn up and I have to use alternative transportation? Our customer promise states that if a bus is up to 1 minute early or 5 minutes late your next journey will be on us. Traffic, accidents or roadworks can all cause serious delays and we do what we can to minimise the disruption to customers. If you have had a problem please contact our customer services team who will be happy to help." www.arrivabus.co.uk/faqs/Which Arriva services does this refer to? So I can buy an Explorer ticket and claim for a free single ticket on virtually all buses I travel on?  when was the last time buses ever ran on time  |
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