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Post by Deleted on Jan 31, 2013 16:54:57 GMT
I'd call the radio room and get a reference for the mess and a sub bus. What the hell that has todo with her not having change ill never know. This is a business funded by fares. As much as you'd like to think its some high and mighty public service it's not. The latest tender results prove that. Group 5 routes into a joint bid and undercut everyone else at the drivers expense. Little regard is given to those who now have to make the hard choices of moving to other places of work etc. I along with most drivers have very little respect for this industry anymore or the dredges that we have to suffer day in and day out.
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Post by Deleted on Jan 31, 2013 17:03:12 GMT
I'd call the radio room and get a reference for the mess and a sub bus. What the hell that has todo with her not having change ill never know. This is a business funded by fares. As much as you'd like to think its some high and mighty public service it's not. The latest tender results prove that. Group 5 routes into a joint bid and undercut everyone else at the drivers expense. Little regard is given to those who now have to make the hard choices of moving to other places of work etc. I along with most drivers have very little respect for this industry anymore or the dredges that we have to suffer day in and day out. I know how you feel i think its due to the establishment on how they run the services. its not the bus services its the Ambulance, Police...etc But everything is all competition and corruption now. If i ever had my way, everything would be nationalised! I would indeed work for everyone's interests.
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Post by joefrombow on Jan 31, 2013 17:03:19 GMT
The story has probably been exaggerated by the lady and dragged out of proportion however the driver should of had 60p change that's not a unreasonable amount of change to ask for and she must of been seriously inconvenienced to write to the local paper and for Tfl to comment on the incident just seems to me a lack of customer care which seems to be all to common these days alot of drivers seem to treat all customers like "the enemy" .
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Post by Jack on Jan 31, 2013 17:19:29 GMT
I'd call the radio room and get a reference for the mess and a sub bus. What the hell that has todo with her not having change ill never know. This is a business funded by fares. As much as you'd like to think its some high and mighty public service it's not. The latest tender results prove that. Group 5 routes into a joint bid and undercut everyone else at the drivers expense. Little regard is given to those who now have to make the hard choices of moving to other places of work etc. I along with most drivers have very little respect for this industry anymore or the dredges that we have to suffer day in and day out. I know how you feel Just out of intrest, how?
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Post by greeny253 on Jan 31, 2013 21:13:30 GMT
Just out of intrest, how? I've just deleted an entire post of my own trying not to get into this one Jack. I'd suggest you don't get in too deep here. What a load of tosh. They expect company's to provide a float ? Since when. ? She suggested the driver keeps the 60p. Have you seen the people in that area. They need the benefits too much to let a driver keep 60p. You are right, so its the driver that refuses to take the contract to keep the change. But the bus companies are basically outsourced sub contractors. TFL need to expand on the rule onto serving the commuters. I once remembered today a young girl only said to the bus driver "i only got £3 sorry" and the bus driver taps the ticket button and gave her 60p change. Regardless if your a empolyee for "Go Ahead". The routes which you drive on are Contracted by TFL. So it means your serving under the roundel of London Transport for the people of London when you sit on the very seat of the drivers seat. Beside you get privileges when you work for a firm which is sub contracted by TFL. So if you were in the situation and the pregnant woman has no correct change and her waters break. would you get the bus out of service and take her to the hospital or get the ambulance which takes long to arrive? You cant rely on the rules too much if you want to make a good reputation for yourself and the company. What would you pick, Respect for the community or only care about money £££ ? I was trying to refrain from biting here but I caught sight of that bottom line. Get out there. Drive a bus for a living and let me know just how much the community respects you. The "community" doesn't give a sh*t about bus drivers - just getting from A to B. oh. And when that cyclist launches off the kerb and you have to brake. That'll be your fault too.
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Post by rambo on Jan 31, 2013 21:55:59 GMT
More to this story...................................... One thing ive learnt, passengers, very very rarely tell the truth.
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Post by eggmiester on Jan 31, 2013 22:08:05 GMT
I'm not getting involved in this because its just going round in circles!!
just goes to show the poor quality of recent posts on the forum. Time for a clean up me thinks.
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Post by Deleted on Jan 31, 2013 22:47:08 GMT
I'd call the radio room and get a reference for the mess and a sub bus. What the hell that has todo with her not having change ill never know. This is a business funded by fares. As much as you'd like to think its some high and mighty public service it's not. The latest tender results prove that. Group 5 routes into a joint bid and undercut everyone else at the drivers expense. Little regard is given to those who now have to make the hard choices of moving to other places of work etc. I along with most drivers have very little respect for this industry anymore or the dredges that we have to suffer day in and day out. With the attitude you've displayed I don't wonder you get so little respect.
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Post by smiler52 on Feb 1, 2013 0:05:45 GMT
You've opened up a whole can of worms by saying that buddy! As the people pay their taxes, it goes into the budgets of the public services like transport as well. Regardless if the bus company is outsourced, they are still public servants as they transport people. I am very glad TFL got Contactless payments, so why dont the people upgrade their bank cards to get a contactless card. So they can pay it with the bank card for emergencies. Plus all drivers got to know what they are serving for the public. What could you expect, the mother would end up giving birth on the bus so the driver would end up telling people to evacuate the bus because of emergency. and the driver would end up driving her to a local hospital. So its really down to the company as they really need lessons on Maths. you freebbc are a prat you say taxes pay my wages I don't think so first bus pay them and if you think bus drives are public servants then we will strike when the councils do :edit freebbc if your ever in Southampton and try and get on my bus I will drive strate past you
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Post by Deleted on Feb 1, 2013 0:20:43 GMT
you freebbc are a prat you say taxes pay my wages I don't think so first bus pay them and if you think bus drives are public servants then we will strike when the councils do Well its true because your providing a service to the commuters which they want to travel to places. regardless if the council of the area contracts a bus company to do it.Well then that would be bad reputation for the bus company. beside that, i think people need the 1 important thing which is common sense. I know i go too political at things. But job is a job.
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Post by lc1 on Feb 1, 2013 0:58:03 GMT
The story has probably been exaggerated by the lady and dragged out of proportion however the driver should of had 60p change that's not a unreasonable amount of change to ask for and she must of been seriously inconvenienced to write to the local paper and for Tfl to comment on the incident just seems to me a lack of customer care which seems to be all to common these days alot of drivers seem to treat all customers like "the enemy" . Yeah of course the driver should have 60p change...perhaps it's in this imaginary cash float we are given? FTR I have a float of £2.60 made up of 10 and 20p's when I finished my week tonight (I'm now off until Monday) that £2.60 worth of 10's and 20's is now 60p the amount of £2.50 and £3 people have put down this week is unreal
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Post by snoggle on Feb 1, 2013 1:03:03 GMT
you freebbc are a prat you say taxes pay my wages I don't think so first bus pay them and if you think bus drives are public servants then we will strike when the councils do Well its true because your providing a service to the commuters which they want to travel to places. regardless if the council of the area contracts a bus company to do it.Well then that would be bad reputation for the bus company. beside that, i think people need the 1 important thing which is common sense. I know i go too political at things. But job is a job. It is not about politics in this case. Bus driving is a skilled job where the driver has to carry out several different roles. They have to drive, look after cash, sell tickets properly, ensure the safety of themselves & their passengers and the vehicle they are responsible for. Driving on UK roads (not just London) can be horrendous given all the hazards and selfish / unthinking behaviour of other road users. I have not driven a bus with passengers on board but I have seen so many issues that drivers have to respond properly to. It is little wonder that sometimes drivers lose their cool, no matter how professional they are. Everyone has moments at work when things make them cross but most people do not have the general public sitting watching them! I do not know if you have ever done a job that involves dealing directly with the public. It can be delightful if your customers are nice but it only takes one person in your day to throw you completely off kilter. Most of the public have no idea what it takes to deal with them properly and give them a good service. If they did they would be a d*mn sight more polite and understanding. It is very clear from comments on this group that every bus driver here has had the "passenger / customer from hell" to deal with. Until you have had to deal with such a person then you have no idea. These stories when passengers go and moan to their local papers are rarely straightforward. Local journalists love having a go at bus companies as they are an easy target. In London having a go at TfL as well is just icing on the cake for the press. The problem is that when the truth does emerge it is very rare for the paper to then actually publish what did happen because it makes them look like liars. Therefore the dreadful treatment of the driver is left hidden. There is a famous example in the West Country where a woman made all sorts of allegations against a bus driver. Unfortunately for her there was a CCTV camera and recorder on the bus. First Bus investigated and did go back and tell the truth in order to defend their staff and make the point that passengers should not set out to discredit drivers. I think the Omnibuses Blog published the details. There have been numerous subsequent cases with all sorts of allegations but little evidence that what was supposed to have happened actually did occur. Sitting behind a computer screen making bland statements about "public servants" is no good. All bus drivers in this country now work for private businesses and their managers are only concerned with the buses running on time, squeezing as much work as possible out of the drivers and making the most profit. Regardless of who is in government there is NO prospect of this set up changing. Therefore bus drivers will remain as private sector employees. Ideally the system should be that the bus companies run good services at value for money fares that attract lots of passengers. However there are only a minority of companies that have got that magic formula to work. Most bus companies are just average and some are worse. I somehow doubt that bus drivers working for the "average or worse" firms wake up every morning full of joy at the prospect of being treated not very well by their bosses, some of their passengers and doing battle with lunatics on the road. We should all take a moment to give credit and say "thank you" to the thousands of bus drivers who turn out every day in all sorts of weather to deliver a service to the fare paying public. When you've done the job for yourself and proved yourself as the best bus driver in the world then feel free to criticise but until then it is best not to make simplistic comments. Sorry for the sermon but you do need to take the hint from several posters in this thread not to keep making comments that are clearly not at all helpful.
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Post by Deleted on Feb 1, 2013 1:32:59 GMT
Well its true because your providing a service to the commuters which they want to travel to places. regardless if the council of the area contracts a bus company to do it.Well then that would be bad reputation for the bus company. beside that, i think people need the 1 important thing which is common sense. I know i go too political at things. But job is a job. It is not about politics in this case. Bus driving is a skilled job where the driver has to carry out several different roles. They have to drive, look after cash, sell tickets properly, ensure the safety of themselves & their passengers and the vehicle they are responsible for. Not in London. Most drivers just smile and wave, gives yeah ticket and also decent costumer service. It just amazes me how much a London Bus Driver can put up with 24/7 and especially if they are doing Ns. I'm sure you and me and many other's have seen videos on YouTube when a driver on somewhere in a London Bus has flipped out on a passenger for any known causes but then again it's mainly the passenger's that provoke the driver.
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Post by lc1 on Feb 1, 2013 10:32:44 GMT
It is not about politics in this case. Bus driving is a skilled job where the driver has to carry out several different roles. They have to drive, look after cash, sell tickets properly, ensure the safety of themselves & their passengers and the vehicle they are responsible for. Driving on UK roads (not just London) can be horrendous given all the hazards and selfish / unthinking behaviour of other road users. I have not driven a bus with passengers on board but I have seen so many issues that drivers have to respond properly to. It is little wonder that sometimes drivers lose their cool, no matter how professional they are. Everyone has moments at work when things make them cross but most people do not have the general public sitting watching them! I do not know if you have ever done a job that involves dealing directly with the public. It can be delightful if your customers are nice but it only takes one person in your day to throw you completely off kilter. Most of the public have no idea what it takes to deal with them properly and give them a good service. If they did they would be a d*mn sight more polite and understanding. It is very clear from comments on this group that every bus driver here has had the "passenger / customer from hell" to deal with. Until you have had to deal with such a person then you have no idea. These stories when passengers go and moan to their local papers are rarely straightforward. Local journalists love having a go at bus companies as they are an easy target. In London having a go at TfL as well is just icing on the cake for the press. The problem is that when the truth does emerge it is very rare for the paper to then actually publish what did happen because it makes them look like liars. Therefore the dreadful treatment of the driver is left hidden. There is a famous example in the West Country where a woman made all sorts of allegations against a bus driver. Unfortunately for her there was a CCTV camera and recorder on the bus. First Bus investigated and did go back and tell the truth in order to defend their staff and make the point that passengers should not set out to discredit drivers. I think the Omnibuses Blog published the details. There have been numerous subsequent cases with all sorts of allegations but little evidence that what was supposed to have happened actually did occur. Sitting behind a computer screen making bland statements about "public servants" is no good. All bus drivers in this country now work for private businesses and their managers are only concerned with the buses running on time, squeezing as much work as possible out of the drivers and making the most profit. Regardless of who is in government there is NO prospect of this set up changing. Therefore bus drivers will remain as private sector employees. Ideally the system should be that the bus companies run good services at value for money fares that attract lots of passengers. However there are only a minority of companies that have got that magic formula to work. Most bus companies are just average and some are worse. I somehow doubt that bus drivers working for the "average or worse" firms wake up every morning full of joy at the prospect of being treated not very well by their bosses, some of their passengers and doing battle with lunatics on the road. We should all take a moment to give credit and say "thank you" to the thousands of bus drivers who turn out every day in all sorts of weather to deliver a service to the fare paying public. When you've done the job for yourself and proved yourself as the best bus driver in the world then feel free to criticise but until then it is best not to make simplistic comments. Sorry for the sermon but you do need to take the hint from several posters in this thread not to keep making comments that are clearly not at all helpful. And the award for best post of the year goes to......... Seriously thats the best post I have read on here for a LOOOOOOOONG time.
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Post by romfordbuses on Feb 1, 2013 11:45:25 GMT
There is a famous example in the West Country where a woman made all sorts of allegations against a bus driver. Unfortunately for her there was a CCTV camera and recorder on the bus. First Bus investigated and did go back and tell the truth in order to defend their staff and make the point that passengers should not set out to discredit drivers. I think the Omnibuses Blog published the details. There have been numerous subsequent cases with all sorts of allegations but little evidence that what was supposed to have happened actually did occur. Ah, The famous 'breastfeeding' saga? leondaniels.blogspot.co.uk/2010/02/customer-issue-this-week.htmlThat is one seriously good post Snoggle
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