Dispute over wheelchair on 106 bus

[Deleted]

Bus driver refuses a wheelchair user to be on the bus. But the situation ends up with the police turning up. On page 47 of Big Red Book it is a wheelchair and no way being a scooter. imgur.com/Dks3y1q

There are 7 parts of the situation. The video contains swearing.
www.youtube.com/watch?v=vgBgXuFhDZ0
www.youtube.com/watch?v=8HyvFzOtN74
www.youtube.com/watch?v=NLeSkScAJgs
www.youtube.com/watch?v=oz_BavZSg3o
www.youtube.com/watch?v=K8Ynd6WpTn0
www.youtube.com/watch?v=8lGOc_qCw_c
www.youtube.com/watch?v=05upirgnMeI

Well the police officer is wrong, Arriva is contracted to run buses on route 106. But its all down to TFL's rule on wheelchairs.

[lonmark]

oh dear..... i can't understand what police got to do with it? WHY can't bus driver call out on centrecom to find out what type of wheelchair will be allowed! It clear that bus driver of Arriva fail to knowledge enough of what type of wheelchair! Bus driver is not allowed to make the rules up! it is down to TfL's rule!!!!

[Deleted]

That's pee poor from an inspector the police in my opinion, just to hide behind Arriva bus "policy", in the end all the police inspector did was escort him off the bus and drove away before the guy was even on the second bus.

[HA2215]

TFL, have to ask questions of ARRIVA, disgraceful discrimination the guy should take this further being treated like a 3rd class citizen.

[rambo]

TBH, the only sensible person there was the police officer, imo.
Driver was clearly in the wrong, as was wheelchair user.
This boils down to drivers not reading the red book, or keeping up with changes.
I would have let the wheelchair user on.

But, and there is always a but, for someone who uses a motorized, joystick controlled wheelchair, he could sure move around alot!

[IanF]

The issue as I see it is the driver was weary so contacted centre com but kinda didn't tell them the full facts so the disabled guy was rejected and stood his ground. now I've seen scooters on buses and funnily enough they cause no issue so I'd just let him on.

[Deleted]

Well its not an isolated incident where wheelchair users get rejected onto London Buses. I seen video of a wheelchair (electric) user flagging down the bus at the bus stop and the bus just drove past her.
www.youtube.com/watch?v=oTEhnt0obQU

But do the companies get penalties for refusing to take wheelchair users even if the victim (wheelchair user) have evidence like video footage on phone?