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Post by Deleted on Aug 5, 2014 3:04:39 GMT
Passengers asking if they can top up their oyster card on the bus seems to be increasing. Maybe its something that TFL can look into. I still get the odd passenger asking if they can pay by cash. Had one in St Helier Avenue going towards Morden. She had no money on her oyster and was quite upset when I told her that she can't pay by cash. TfL and passengers benefit from quicker boarding times by having no one paying cash and just tapping a card. By implementing topping up on board, those quicker boarding times would be gone; drivers would then have to re-carry cash. On a busy route like a 468 from Croydon or E&C if 10 passengers boarded and 5 wanted to top-up the whole journey gets delayed as an example. Although offering convenience to passengers, It would most likely have an effect on reliability as no timetable would be able to cater for it.
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Post by Deleted on Aug 5, 2014 7:24:19 GMT
I still haven't come across any sort of arguments between drivers and passengers wanting to pay by cash.
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Post by M1104 on Aug 5, 2014 7:45:14 GMT
I still haven't come across any sort of arguments between drivers and passengers wanting to pay by cash. One of my regular drivers has said there has been little to no problem with him.
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Post by bigbaddom1981 on Aug 5, 2014 9:20:28 GMT
Passengers asking if they can top up their oyster card on the bus seems to be increasing. Maybe its something that TFL can look into. I still get the odd passenger asking if they can pay by cash. Had one in St Helier Avenue going towards Morden. She had no money on her oyster and was quite upset when I told her that she can't pay by cash. TfL and passengers benefit from quicker boarding times by having no one paying cash and just tapping a card. By implementing topping up on board, those quicker boarding times would be gone; drivers would then have to re-carry cash. On a busy route like a 468 from Croydon or E&C if 10 passengers boarded and 5 wanted to top-up the whole journey gets delayed as an example. Although offering convenience to passengers, It would most likely have an effect on reliability as no timetable would be able to cater for it. Perhaps they can install oyster top up machines at bus stations and busy interchange hubs! That could help
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Post by londonbusboy on Aug 5, 2014 10:50:25 GMT
Question: If someone's prepay oyster card has broken i.e stopped working or snapped in half whats the procedure?
Hasn't happened to me but i was wondering just encase
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Post by M1104 on Aug 5, 2014 15:02:26 GMT
Question: If someone's prepay oyster card has broken i.e stopped working or snapped in half whats the procedure? Hasn't happened to me but i was wondering just encase I believe they should have the receipt as back up for proof of payment/credit, just in case incidents like that happen.
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Post by sid on Aug 5, 2014 15:30:45 GMT
I still haven't come across any sort of arguments between drivers and passengers wanting to pay by cash. Nor have I but then in all the cases I've witnessed the passenger has been allowed to travel for free, when that stops (as surely it must) then that's when the arguments will start
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Post by londonbusboy on Aug 5, 2014 15:34:38 GMT
Question: If someone's prepay oyster card has broken i.e stopped working or snapped in half whats the procedure? Hasn't happened to me but i was wondering just encase I believe they should have the receipt as back up for proof of payment/credit, just in case incidents like that happen. Makes sense but providing they topped it up moments ago. I can't see how we can justify letting them on with a receipt as revenue probably wont allow it. Going back to the publicity we have had i can understand if the person with the broken oyster card is vulnerable i.e isolated place at night in which a UFN would be issued but during the day would we point blank refuse travel? Replacement oyster cards are only available from train/ underground stations and say if the nearest aint exactly near?
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Post by snoggle on Aug 5, 2014 15:46:57 GMT
I believe they should have the receipt as back up for proof of payment/credit, just in case incidents like that happen. Makes sense but providing they topped it up moments ago. I can't see how we can justify letting them on with a receipt as revenue probably wont allow it. Going back to the publicity we have had i can understand if the person with the broken oyster card is vulnerable i.e isolated place at night in which a UFN would be issued but during the day would we point blank refuse travel? Replacement oyster cards are only available from train/ underground stations and say if the nearest aint exactly near? Eh? You can get a new Oyster Card at an Oyster Ticket Stop plus all Overground Stations, TfL Travel Info centres and some National Rail stations. Only LU stations can do the fancy transactions to take value off an old card and put it on a new one. Some LU ticket vending machines can also issue new Oyster Cards. Please note I'm not "having a go" at you personally but I am surprised you have these questions. It rather suggests to me that the training / guidance given to bus drivers wasn't as clear as it might be which is something of a shame. I doubt I could produce a receipt in respect of my Oyster Card. I bought it years ago and I bought my Travelcard in February. Last time I added a bit of PAYG was at a machine and there was no receipt offered. I think the "produce the receipt" solution won't work for a lot of people.
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Post by Deleted on Aug 5, 2014 16:06:22 GMT
I still haven't come across any sort of arguments between drivers and passengers wanting to pay by cash. Nor have I but then in all the cases I've witnessed the passenger has been allowed to travel for free, when that stops (as surely it must) then that's when the arguments will start Let me re-phrase it: Since the 6th of July, I have not been on a bus where someone wanted to pay by cash. (I think it shows how sophisticated and informed people are in my area- Tower Hamlets. ) P.S. If you know Tower Hamlets, you'll know that the last sentence and emoticon are both meant in a sarcastic way.
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Post by Deleted on Aug 5, 2014 16:29:48 GMT
Regarding broken or lost Oyster Cards, I'm under 16 and TfL has told me over Twitter that I can use an adult card to use on the bus while waiting for a replacement. Not that it'll help if I lose it while I'm out (but then I can just phone my mum or dad and ask them to pick me up. My mum doesn't work. Thing is, for most schoolkids that's not the case.).
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Post by Deleted on Aug 5, 2014 19:28:08 GMT
Regarding broken or lost Oyster Cards, I'm under 16 and TfL has told me over Twitter that I can use an adult card to use on the bus while waiting for a replacement. Not that it'll help if I lose it while I'm out (but then I can just phone my mum or dad and ask them to pick me up. My mum doesn't work. Thing is, for most schoolkids that's not the case.). This is not aimed at you but surely we all at some stage have to accept things change. It sometimes feels that people try to resist change or find fault with new systems that are in place. I wonder how often a Oyster card snaps / stops working? I have had one damaged card in 8 years - I consider this pretty good.
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Post by Deleted on Aug 5, 2014 20:03:45 GMT
Regarding broken or lost Oyster Cards, I'm under 16 and TfL has told me over Twitter that I can use an adult card to use on the bus while waiting for a replacement. Not that it'll help if I lose it while I'm out (but then I can just phone my mum or dad and ask them to pick me up. My mum doesn't work. Thing is, for most schoolkids that's not the case.). This is not aimed at you but surely we all at some stage have to accept things change. It sometimes feels that people try to resist change or find fault with new systems that are in place. I wonder how often a Oyster card snaps / stops working? I have had one damaged card in 8 years - I consider this pretty good. What do you mean by 'This is not aimed at you'? If you mean the Tweet, I did ask them myself @tflwaystopay. And the reply showed- since he/she knew I was young, they didn't bother with capitals or full stops.
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Post by Deleted on Aug 5, 2014 20:06:52 GMT
My Oyster has never gotten damaged. A couple of days ago it went through a cycle in the Washing Machine and I was scared it might get damaged. In reality, nothing happened. The only possible way I can think of that it might break is if someone purposely snaps it. Or possibly puts it next to a very strong magnet.
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Post by Deleted on Aug 5, 2014 20:13:07 GMT
This is not aimed at you but surely we all at some stage have to accept things change. It sometimes feels that people try to resist change or find fault with new systems that are in place. I wonder how often a Oyster card snaps / stops working? I have had one damaged card in 8 years - I consider this pretty good. What do you mean by 'This is not aimed at you'? If you mean the Tweet, I did ask them myself @tflwaystopay. And the reply showed- since he/she knew I was young, they didn't bother with capitals or full stops. I just mean in general when people are talking about cash not being accepted. I mean we need to work with the new system not against it
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