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Post by Eastlondoner62 on Nov 8, 2023 12:09:34 GMT
196 still not showing on iBus ... Not good enough in this day and age. Could you imagine a supermarket saying we have issues with ordering fruit and veg on line, we will have it fixed in a fortnight, in the meantime you can go to the shop to buy your fruit and veg like you did 10-15 years ago? How would that be looked at? Why should it be acceptable for customer service in the public transport to be so pee poor in comparison. Customers should expect a half decent level of customer service whatever the industry. I worked in IT for years. If we screwed up on a public facing system, even for a couple of hours, there was hell to pay. You had to fix it, even if it meant rolling back a change, which was a massive matter. Seemingly in TfL they don't give a toss. There needs to be a change management process for iBus screw ups like this, so non scheduled updates can be made. If operators fault, they pay a fine to cover the cost. TfLs fault, they absorb the cost. Into the second week, 'is probably already being addressed' does not cut it! It seems that many of those that work in the industry think it is acceptable to offer a substandard service, the public should accept a substandard service, which just sums up all that is bad in the public transport industry in the UK. Why should we accept crap? Armchair talk as usual if it bothers you that much complain to TFL and explain you worked in IT and they will not bother responding… Likelihood It will be working on Friday or Saturday as the 363 changes operator. Find something better to do nobody actually cares on here might sound harsh but your comments will not change a thing… It’s been reported a few times Actually I think many people would care, when you spend hundreds of pounds a month on travel the least you'd expect are the basics to work. If TfL don't respond and you take them to Travelwatch they'd be in a lot of trouble. Complaining in a lot of cases does actually get stuff done.
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Post by ibus246 on Nov 8, 2023 12:26:46 GMT
196 still not showing on iBus ... Not good enough in this day and age. Could you imagine a supermarket saying we have issues with ordering fruit and veg on line, we will have it fixed in a fortnight, in the meantime you can go to the shop to buy your fruit and veg like you did 10-15 years ago? How would that be looked at? Why should it be acceptable for customer service in the public transport to be so pee poor in comparison. Customers should expect a half decent level of customer service whatever the industry. I worked in IT for years. If we screwed up on a public facing system, even for a couple of hours, there was hell to pay. You had to fix it, even if it meant rolling back a change, which was a massive matter. Seemingly in TfL they don't give a toss. There needs to be a change management process for iBus screw ups like this, so non scheduled updates can be made. If operators fault, they pay a fine to cover the cost. TfLs fault, they absorb the cost. Into the second week, 'is probably already being addressed' does not cut it! It seems that many of those that work in the industry think it is acceptable to offer a substandard service, the public should accept a substandard service, which just sums up all that is bad in the public transport industry in the UK. Why should we accept crap? Armchair talk as usual if it bothers you that much complain to TFL and explain you worked in IT and they will not bother responding… Likelihood It will be working on Friday or Saturday as the 363 changes operator. Find something better to do nobody actually cares on here might sound harsh but your comments will not change a thing… It’s been reported a few times Stupid and ignorant comment. A lot of people - including the travelling public - do actually care about this stuff not least disabled users. It is a legal requirement to have BODS data current - or is that to be ignored as well? Dare I comment - or be accused of sitting in an armchair?
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Post by DT 11 on Nov 8, 2023 12:38:25 GMT
Armchair talk as usual if it bothers you that much complain to TFL and explain you worked in IT and they will not bother responding… Likelihood It will be working on Friday or Saturday as the 363 changes operator. Find something better to do nobody actually cares on here might sound harsh but your comments will not change a thing… It’s been reported a few times Stupid and ignorant comment. A lot of people - including the travelling public - do actually care about this stuff not least disabled users. It is a legal requirement to have BODS data current - or is that to be ignored as well? Dare I comment - or be accused of sitting in an armchair? Of course, DT11 is “holier than thou” - or at least thinks they are - on here and no one knows better than him/her. Overall it has been mentioned a few times by those in the know data must be uploaded 2 weeks before any change. Obviously in the case of the 196 a mistake has been made to those perfect individuals have you ever made a mistake in your life if you say no you are chatting pure rubbish. If you read some of the previous posts I have mentioned this to the original poster. Sorry if the above post sounds harsh but overall like I said posting it on here what is that going to do. On a weekly basis iBus has ridiculous updates like for example all the routes terminating at Thamesmead are now saying “Thamesmead, Enysham Drive” now personally this is something that should not be happening and these ridiculous changes have been very common for at least two years… Now technically speaking that is false advertising and should not be allowed. I made a complaint to TFL about bus stop East Street in Camberwell about N171 tile missing last year still to this day it has not been updated poor advertising and the timetable and iBus states it stops there… Why has nothing been done, answer Totally Failing London…
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Post by Eastlondoner62 on Nov 8, 2023 12:45:28 GMT
Overall it has been mentioned a few times by those in the know data must be uploaded 2 weeks before any change. Obviously in the case of the 196 a mistake has been made to those perfect individuals have you ever made a mistake in your life if you say no you are chatting pure rubbish. If you read some of the previous posts I have mentioned this to the original poster. Sorry if the above post sounds harsh but overall like I said posting it on here what is that going to do. On a weekly basis iBus has ridiculous updates like for example all the routes terminating at Thamesmead are now saying “Thamesmead, Enysham Drive” now personally this is something that should not be happening and these ridiculous changes have been very common for at least two years… Now technically speaking that is false advertising and should not be allowed. However this isn't an individual making a mistake, it's a business making a mistake. There should be multiple checks going on and this shows that there has been a failing. It's not the first time it's happened and nor is it an isolated incident. Its completely unacceptable. If you were to accidentally amputate someone's leg and then said 'well everyone makes mistakes' I doubt the patient would be very happy.
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Post by SILENCED on Nov 8, 2023 12:50:11 GMT
196 still not showing on iBus ... Not good enough in this day and age. Could you imagine a supermarket saying we have issues with ordering fruit and veg on line, we will have it fixed in a fortnight, in the meantime you can go to the shop to buy your fruit and veg like you did 10-15 years ago? How would that be looked at? Why should it be acceptable for customer service in the public transport to be so pee poor in comparison. Customers should expect a half decent level of customer service whatever the industry. I worked in IT for years. If we screwed up on a public facing system, even for a couple of hours, there was hell to pay. You had to fix it, even if it meant rolling back a change, which was a massive matter. Seemingly in TfL they don't give a toss. There needs to be a change management process for iBus screw ups like this, so non scheduled updates can be made. If operators fault, they pay a fine to cover the cost. TfLs fault, they absorb the cost. Into the second week, 'is probably already being addressed' does not cut it! It seems that many of those that work in the industry think it is acceptable to offer a substandard service, the public should accept a substandard service, which just sums up all that is bad in the public transport industry in the UK. Why should we accept crap? Armchair talk as usual if it bothers you that much complain to TFL and explain you worked in IT and they will not bother responding… Likelihood It will be working on Friday or Saturday as the 363 changes operator. Find something better to do nobody actually cares on here might sound harsh but your comments will not change a thing… It’s been reported a few times Yeah OK. Have you ever worked in IT? No? So who is the armchair expert? I did briefly work on the IBM TfL contract in the 00's I have contacted TfL with concerns in the past. Pointless. Zombies. Oh, seen the word delay in letter, send standard delay response. Waste of time in my eyes, they seem to be content delivering unattractive rubbish. Do you think have a public facing website not working properly for 2 weeks is acceptable? I know if I would probably have got a zero % pay rise if something liked that happened for something I was responsible for, probably be put on some personal development plan! Why should TfL be so shoddy. It's not like they don't have a decent sized IT budget.
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Post by DT 11 on Nov 8, 2023 12:50:56 GMT
Overall it has been mentioned a few times by those in the know data must be uploaded 2 weeks before any change. Obviously in the case of the 196 a mistake has been made to those perfect individuals have you ever made a mistake in your life if you say no you are chatting pure rubbish. If you read some of the previous posts I have mentioned this to the original poster. Sorry if the above post sounds harsh but overall like I said posting it on here what is that going to do. On a weekly basis iBus has ridiculous updates like for example all the routes terminating at Thamesmead are now saying “Thamesmead, Enysham Drive” now personally this is something that should not be happening and these ridiculous changes have been very common for at least two years… Now technically speaking that is false advertising and should not be allowed. However this isn't an individual making a mistake, it's a business making a mistake. There should be multiple checks going on and this shows that there has been a failing. It's not the first time it's happened and nor is it an isolated incident. Its completely unacceptable. If you were to accidentally amputate someone's leg and then said 'well everyone makes mistakes' I doubt the patient would be very happy. The NHS example is absolutely pathetic to compare to missing onboard information on transport. How exactly do you accidentally amputate someone’s leg. That cannot be compared to not uploading information.
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Post by DT 11 on Nov 8, 2023 12:57:04 GMT
Armchair talk as usual if it bothers you that much complain to TFL and explain you worked in IT and they will not bother responding… Likelihood It will be working on Friday or Saturday as the 363 changes operator. Find something better to do nobody actually cares on here might sound harsh but your comments will not change a thing… It’s been reported a few times Yeah OK. Have you ever worked in IT? No? So who is the armchair expert? I have contacted TfL with concerns in the past. Pointless. Zombies. Oh, seen the word delay in letter, send standard delay response. Waste of time in my eyes, they seem to be content delivering unattractive rubbish. Do you think have a public facing website not working properly for 2 weeks is acceptable? I know if I would probably have got a zero % pay rise if something liked that happened for something I was responsible for, probably be put on some personal development plan! Why should TfL be so shoddy. It's not like they don't have a decent sized IT budget. Shoddy is not the word to use… In some aspects of this I do agree that appropriate information should be displayed at all times at bus stops and on buses. However what is done is done now if it goes to 3 weeks which I highly doubt then something is clearly wrong. Technology is good when it works, however pen and paper never fails…
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Post by Eastlondoner62 on Nov 8, 2023 13:06:01 GMT
However this isn't an individual making a mistake, it's a business making a mistake. There should be multiple checks going on and this shows that there has been a failing. It's not the first time it's happened and nor is it an isolated incident. Its completely unacceptable. If you were to accidentally amputate someone's leg and then said 'well everyone makes mistakes' I doubt the patient would be very happy. The NHS example is absolutely pathetic to compare to missing onboard information on transport. How exactly do you accidentally amputate someone’s leg. That cannot be compared to not uploading information. Easy, operating surgeon is different from the requesting consultant. It's happened plenty of times. But going by your example such an easy to make mistake should be ignored right as everyone makes mistakes? The question here is how do you mess up uploading information? Considering there should be plenty of checks in place to ensure this gets done.
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Post by SILENCED on Nov 8, 2023 13:21:12 GMT
Yeah OK. Have you ever worked in IT? No? So who is the armchair expert? I have contacted TfL with concerns in the past. Pointless. Zombies. Oh, seen the word delay in letter, send standard delay response. Waste of time in my eyes, they seem to be content delivering unattractive rubbish. Do you think have a public facing website not working properly for 2 weeks is acceptable? I know if I would probably have got a zero % pay rise if something liked that happened for something I was responsible for, probably be put on some personal development plan! Why should TfL be so shoddy. It's not like they don't have a decent sized IT budget. Shoddy is not the word to use… In some aspects of this I do agree that appropriate information should be displayed at all times at bus stops and on buses. However what is done is done now if it goes to 3 weeks which I highly doubt then something is clearly wrong. Technology is good when it works, however pen and paper never fails… You design systems to work. When I worked at one of the major banks when we put the faster payments system in, we were allowed 6 minutes of down time a years. Don't get me wrong that system cost a lot (I mean serious amounts) of money. Only thing we could not account for was total failure of both data centres, which should never happen. Not suggesting iBus has such a speced system, but with virtualization and cloud computing, there is no excuse for unreliable IT systems. I got out of the game in 2015, and assume things have become more reliable. But the problem with iBus does not appear to be a system issue more a process issue of just updating it fortnightly ... I would say most probably the technology works, the process fails.
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Deleted
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Post by Deleted on Nov 8, 2023 16:39:12 GMT
ENS18 was in TC, unsure if it's still there
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exbox
Conductor
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Post by exbox on Nov 8, 2023 17:07:04 GMT
Shoddy is not the word to use… In some aspects of this I do agree that appropriate information should be displayed at all times at bus stops and on buses. However what is done is done now if it goes to 3 weeks which I highly doubt then something is clearly wrong. Technology is good when it works, however pen and paper never fails… You design systems to work. When I worked at one of the major banks when we put the faster payments system in, we were allowed 6 minutes of down time a years. Don't get me wrong that system cost a lot (I mean serious amounts) of money. Only thing we could not account for was total failure of both data centres, which should never happen. Not suggesting iBus has such a speced system, but with virtualization and cloud computing, there is no excuse for unreliable IT systems. I got out of the game in 2015, and assume things have become more reliable. But the problem with iBus does not appear to be a system issue more a process issue of just updating it fortnightly ... I would say most probably the technology works, the process fails. In online banking, the product is the ability to access your bank account online. Naturally if that system goes down you have no product, and it's unsurprising that there are lots of systems in place to prevent this. In TfL's case, the product is a safe bus turning up at the bus stop at just about the correct time. As we speak this is continuing as normal. For sure it's not ideal that the product isn't adequately publicised but you're comparing that with your experience of the product itself failing. I worked for TfL/LBL for over 30 years and have experienced times when we can't deliver the product at all - then all the stops are pulled out to get that fixed.
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Post by ServerKing on Nov 8, 2023 17:16:36 GMT
Overall it has been mentioned a few times by those in the know data must be uploaded 2 weeks before any change. Obviously in the case of the 196 a mistake has been made to those perfect individuals have you ever made a mistake in your life if you say no you are chatting pure rubbish. If you read some of the previous posts I have mentioned this to the original poster. Sorry if the above post sounds harsh but overall like I said posting it on here what is that going to do. On a weekly basis iBus has ridiculous updates like for example all the routes terminating at Thamesmead are now saying “Thamesmead, Enysham Drive” now personally this is something that should not be happening and these ridiculous changes have been very common for at least two years… Now technically speaking that is false advertising and should not be allowed. However this isn't an individual making a mistake, it's a business making a mistake. There should be multiple checks going on and this shows that there has been a failing. It's not the first time it's happened and nor is it an isolated incident. Its completely unacceptable. If you were to accidentally amputate someone's leg and then said 'well everyone makes mistakes' I doubt the patient would be very happy. Complaints to TfL are like that hapless patient, you haven't got a leg to stand on There are so many personnel changes at TfL with so many consultants and contractors in the place, I doubt they would have the time to log a Change Request or Incident call about buses not tracking, though surely iBus systems not connecting to said network would go into Fallback mode and the operator's iBus controller would flag it with TfL as a fault? This is probably better suited to the Ranting thread as it's not Arriva's fault
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Post by SILENCED on Nov 8, 2023 17:22:22 GMT
You design systems to work. When I worked at one of the major banks when we put the faster payments system in, we were allowed 6 minutes of down time a years. Don't get me wrong that system cost a lot (I mean serious amounts) of money. Only thing we could not account for was total failure of both data centres, which should never happen. Not suggesting iBus has such a speced system, but with virtualization and cloud computing, there is no excuse for unreliable IT systems. I got out of the game in 2015, and assume things have become more reliable. But the problem with iBus does not appear to be a system issue more a process issue of just updating it fortnightly ... I would say most probably the technology works, the process fails. In online banking, the product is the ability to access your bank account online. Naturally if that system goes down you have no product, and it's unsurprising that there are lots of systems in place to prevent this. In TfL's case, the product is a safe bus turning up at the bus stop at just about the correct time. As we speak this is continuing as normal. For sure it's not ideal that the product isn't adequately publicised but you're comparing that with your experience of the product itself failing. I worked for TfL/LBL for over 30 years and have experienced times when we can't deliver the product at all - then all the stops are pulled out to get that fixed. But in banking you bank account still receives your salary and pays your direct debits, your card still works if you can't access internet banking. Internet banking is an add on, you don't need it to run a bank account. My mother never uses internet banking so your ideology is wrong. So not knowing whether you have to wait 1 minute or 20 in the pouring rain is a good product to try and sell to the public is it. People aren't prepared to accept that which is why they will never use a bus. If this appears on Friday, it means it will have been missing for approaching 4% of the year! I am sorry this is TfL providing a shambolic service ... If you worked there for 30 years, why is this kind of abysmal service allowed to seemingly continue to be operated without any repercussions. Is there no performance related reviews in the organisation?
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Post by SILENCED on Nov 8, 2023 17:25:22 GMT
However this isn't an individual making a mistake, it's a business making a mistake. There should be multiple checks going on and this shows that there has been a failing. It's not the first time it's happened and nor is it an isolated incident. Its completely unacceptable. If you were to accidentally amputate someone's leg and then said 'well everyone makes mistakes' I doubt the patient would be very happy. Complaints to TfL are like that hapless patient, you haven't got a leg to stand on There are so many personnel changes at TfL with so many consultants and contractors in the place, I doubt they would have the time to log a Change Request or Incident call about buses not tracking, though surely iBus systems not connecting to said network would go into Fallback mode and the operator's iBus controller would flag it with TfL as a fault? This is probably better suited to the Ranting thread as it's not Arriva's fault Point taken ... Give up ranting now seeing as the 196 is an Abellio service ... not quite sure without going back how this came to be on the Arriva thread. TfL make me sick sometimes!
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exbox
Conductor
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Post by exbox on Nov 8, 2023 17:54:28 GMT
In online banking, the product is the ability to access your bank account online. Naturally if that system goes down you have no product, and it's unsurprising that there are lots of systems in place to prevent this. In TfL's case, the product is a safe bus turning up at the bus stop at just about the correct time. As we speak this is continuing as normal. For sure it's not ideal that the product isn't adequately publicised but you're comparing that with your experience of the product itself failing. I worked for TfL/LBL for over 30 years and have experienced times when we can't deliver the product at all - then all the stops are pulled out to get that fixed. But in banking you bank account still receives your salary and pays your direct debits, your card still works if you can't access internet banking. Internet banking is an add on, you don't need it to run a bank account. My mother never uses internet banking so your ideology is wrong. So not knowing whether you have to wait 1 minute or 20 in the pouring rain is a good product to try and sell to the public is it. People aren't prepared to accept that which is why they will never use a bus. If this appears on Friday, it means it will have been missing for approaching 4% of the year! I am sorry this is TfL providing a shambolic service ... If you worked there for 30 years, why is this kind of abysmal service allowed to seemingly continue to be operated without any repercussions. Is there no performance related reviews in the organisation? I now work in the private sector and standards in TfL were so much higher, it's not even funny. Of course it might have all fallen apart since I left but I doubt it. I agree that my analogy wasn't perfect but the fact remains that the core product is still being delivered and nobody died. As corporate cockups go, this is pretty small beer.
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