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Post by Eastlondoner62 on Jul 31, 2022 18:09:47 GMT
Noticed more and more self service tills in shops now as they are so much cheaper than paying staff! My local Tesco at Beckton has drastically cut the amount of staffed tills. Even Next let’s you do self service returns in some stores. Aldi in Tottenham got rid of all it's tills bar one, so the excitement of throwing everything at breakneck speed into a box for juice cartons or hastily back into the trolley has gone Now, 15 self service tills occupy the spot with two assistants, one armed with carrier bags (to make sure you buy them and scan them at your till) and another assisting when the tills get addled and need a reset Tesco is also following suit, I guess it frees up more staff. As more shift to online shopping, traditional stores will suffer. Boots is in the middle of being sold off by owner Walgreens, a lot of the stores look down at heel now. Throw in Brexit where the UK scared off most in retail, then the frequent lockdowns which spooked the economy, I can’t see things improving any time soon. Even if there are more tube or rail strikes, the infrastructure cannot cope with heat and expanding / buckling rails I'd imagine the self checkouts are also influenced by customer preference, it's rare these days that people actively avoid a self checkout, while there are many that actively avoid a cashier as they will almost certainly take longer. That said I don't think self checkouts reduce the amount of staff present, the 15 or so self checkouts will still require the 4 staff walking about among them that'd have been sat on a till anyway taken up by the same space. I think in reality people need to realise technology is the future and can often do the job better than any human can.
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Post by southlondon413 on Jul 31, 2022 19:03:04 GMT
Aldi in Tottenham got rid of all it's tills bar one, so the excitement of throwing everything at breakneck speed into a box for juice cartons or hastily back into the trolley has gone Now, 15 self service tills occupy the spot with two assistants, one armed with carrier bags (to make sure you buy them and scan them at your till) and another assisting when the tills get addled and need a reset Tesco is also following suit, I guess it frees up more staff. As more shift to online shopping, traditional stores will suffer. Boots is in the middle of being sold off by owner Walgreens, a lot of the stores look down at heel now. Throw in Brexit where the UK scared off most in retail, then the frequent lockdowns which spooked the economy, I can’t see things improving any time soon. Even if there are more tube or rail strikes, the infrastructure cannot cope with heat and expanding / buckling rails I'd imagine the self checkouts are also influenced by customer preference, it's rare these days that people actively avoid a self checkout, while there are many that actively avoid a cashier as they will almost certainly take longer. That said I don't think self checkouts reduce the amount of staff present, the 15 or so self checkouts will still require the 4 staff walking about among them that'd have been sat on a till anyway taken up by the same space. I think in reality people need to realise technology is the future and can often do the job better than any human can. You’d never get 4 members of staff for 15 self checkouts. My local big sainsburys at least 15 and a further 4 scan&go tills and only ever has two staff members working them at peak times. Even then the second floats between there and customer service so it’s realistically only 1. 4 staff members is a luxury to have.
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Post by WH241 on Jul 31, 2022 19:14:30 GMT
Aldi in Tottenham got rid of all it's tills bar one, so the excitement of throwing everything at breakneck speed into a box for juice cartons or hastily back into the trolley has gone Now, 15 self service tills occupy the spot with two assistants, one armed with carrier bags (to make sure you buy them and scan them at your till) and another assisting when the tills get addled and need a reset Tesco is also following suit, I guess it frees up more staff. As more shift to online shopping, traditional stores will suffer. Boots is in the middle of being sold off by owner Walgreens, a lot of the stores look down at heel now. Throw in Brexit where the UK scared off most in retail, then the frequent lockdowns which spooked the economy, I can’t see things improving any time soon. Even if there are more tube or rail strikes, the infrastructure cannot cope with heat and expanding / buckling rails I'd imagine the self checkouts are also influenced by customer preference, it's rare these days that people actively avoid a self checkout, while there are many that actively avoid a cashier as they will almost certainly take longer. That said I don't think self checkouts reduce the amount of staff present, the 15 or so self checkouts will still require the 4 staff walking about among them that'd have been sat on a till anyway taken up by the same space. I think in reality people need to realise technology is the future and can often do the job better than any human can. I have to disagree regarding self service till. In my experience they can be more trouble than they are worth especially if paying cash as most are usually broken and only except card. You then have those who faff about trying to pay using their phones then pack at an a snails pace.
My local Tesco at Beckton is awful for self service tills! The wait times to get onto a till is horrendous not helped but the most awful staff who clearly hate the job and would rather stand around talking to each other instead of service people.
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Post by Eastlondoner62 on Jul 31, 2022 20:05:35 GMT
I'd imagine the self checkouts are also influenced by customer preference, it's rare these days that people actively avoid a self checkout, while there are many that actively avoid a cashier as they will almost certainly take longer. That said I don't think self checkouts reduce the amount of staff present, the 15 or so self checkouts will still require the 4 staff walking about among them that'd have been sat on a till anyway taken up by the same space. I think in reality people need to realise technology is the future and can often do the job better than any human can. I have to disagree regarding self service till. In my experience they can be more trouble than they are worth especially if paying cash as most are usually broken and only except card. You then have those who faff about trying to pay using their phones then pack at an a snails pace.
My local Tesco at Beckton is awful for self service tills! The wait times to get onto a till is horrendous not helped but the most awful staff who clearly hate the job and would rather stand around talking to each other instead of service people.
I go to the Beckton Tesco as it's just 2min down the road from me and have never had an issue with the wait times there, pretty much everyone heads to the self service tills. I pretty much never wait for a manned checkout there as it takes far too long. I don't think many people pay by cash these days, Apple as usual have overcomplicated the phone payment process but if you use an Android as soon as you point your face/fingerprint at the phone it actives the card and it's just a tap to then pay. The shops that have more self service tills have a noticably quicker flow of people through them. The Beckton Tesco prior to all the self service checkouts being expanded was abysmal with queue times as everyone would have to wait forever for a cashier.
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Post by vjaska on Jul 31, 2022 23:03:50 GMT
Aldi in Tottenham got rid of all it's tills bar one, so the excitement of throwing everything at breakneck speed into a box for juice cartons or hastily back into the trolley has gone Now, 15 self service tills occupy the spot with two assistants, one armed with carrier bags (to make sure you buy them and scan them at your till) and another assisting when the tills get addled and need a reset Tesco is also following suit, I guess it frees up more staff. As more shift to online shopping, traditional stores will suffer. Boots is in the middle of being sold off by owner Walgreens, a lot of the stores look down at heel now. Throw in Brexit where the UK scared off most in retail, then the frequent lockdowns which spooked the economy, I can’t see things improving any time soon. Even if there are more tube or rail strikes, the infrastructure cannot cope with heat and expanding / buckling rails I'd imagine the self checkouts are also influenced by customer preference, it's rare these days that people actively avoid a self checkout, while there are many that actively avoid a cashier as they will almost certainly take longer. That said I don't think self checkouts reduce the amount of staff present, the 15 or so self checkouts will still require the 4 staff walking about among them that'd have been sat on a till anyway taken up by the same space. I think in reality people need to realise technology is the future and can often do the job better than any human can. I have to challenge some of this working in a supermarket that has self service machines and as someone who actually does use the self service machines at mutiple supermarkets regularly: "I'd imagine the self checkouts are also influenced by customer preference, it's rare these days that people actively avoid a self checkout, while there are many that actively avoid a cashier as they will almost certainly take longer" - There are still a decent proportion of people who actively refuse to use self service machines for all sorts of reasons - some are confused as to how to go through the whole transaction on one, some don't trust them through having bad experiences with them such as taking their cash and refusing to give change back whilst a number of people prefer a manned till with a human rather than a machine for that more sincere service. "That said I don't think self checkouts reduce the amount of staff present, the 15 or so self checkouts will still require the 4 staff walking about among them that'd have been sat on a till anyway taken up by the same space" - we only have 5 and they are manned by one person but most supermarkets I've been to with a similar number to 15 only ever required 1-2 staff on "I think in reality people need to realise technology is the future and can often do the job better than any human can" - at present, the reliability of self service machines are an absolute joke. I've spoken to people I know from Sainsbury's & Tesco to see if their experience matched with ours where we have machines break down daily and despite having more advanced machines than us, they still fail quite a lot. I don't think they can handle the daily rigours they go through and until they do that, I'm not so sure they can, currently at least, better a human "I don't think many people pay by cash these days, Apple as usual have overcomplicated the phone payment process but if you use an Android as soon as you point your face/fingerprint at the phone it actives the card and it's just a tap to then pay. The shops that have more self service tills have a noticably quicker flow of people through them" - Your correct in that most self service tills have a noticeably quicker flow through them although there are various reasons why that is but the main one is because those who use self service machines generally will only have a few items rather than a trolley full of stuff. Surprisingly, many people still do pay with money though that is decreasing all the time (I don't use Apple Pay but I converted to using contactless everywhere I can during the pandemic) and I think the pandemic ironically has forced many to change their paying habits for most things
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Post by vjaska on Jul 31, 2022 23:13:24 GMT
I'd imagine the self checkouts are also influenced by customer preference, it's rare these days that people actively avoid a self checkout, while there are many that actively avoid a cashier as they will almost certainly take longer. That said I don't think self checkouts reduce the amount of staff present, the 15 or so self checkouts will still require the 4 staff walking about among them that'd have been sat on a till anyway taken up by the same space. I think in reality people need to realise technology is the future and can often do the job better than any human can. My local Tesco at Beckton is awful for self service tills! The wait times to get onto a till is horrendous not helped but the most awful staff who clearly hate the job and would rather stand around talking to each other instead of service people. Don't take this the wrong way but it's a rather harsh assumption without much context. Do you know if they were talking to each about work related things? Do you know if those staff were trained on self service or tills? Did anyone ask if someone can either jump on themselves or find someone who can in case they wern't aware queues are building up?
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Post by WH241 on Aug 1, 2022 7:48:21 GMT
My local Tesco at Beckton is awful for self service tills! The wait times to get onto a till is horrendous not helped but the most awful staff who clearly hate the job and would rather stand around talking to each other instead of service people. Don't take this the wrong way but it's a rather harsh assumption without much context. Do you know if they were talking to each about work related things? Do you know if those staff were trained on self service or tills? Did anyone ask if someone can either jump on themselves or find someone who can in case they wern't aware queues are building up? It’s not a harsh assumption at all! I use the store every week and can hear them talking and messing about when next in line waiting for a till to become free seen as most are usually broken! Do I really have to defend what I see when I do my shopping now? With respect can you please stop trying to challenge everything and picking holes in everything I post! It’s getting tedious. You are making me seem wrong in everything I say bus related or otherwise and to be honest it’s pathetic! I’m a grown adults with my own eyes and ears and know my own mind so know what I see and hear.
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Post by vjaska on Aug 1, 2022 8:08:05 GMT
Don't take this the wrong way but it's a rather harsh assumption without much context. Do you know if they were talking to each about work related things? Do you know if those staff were trained on self service or tills? Did anyone ask if someone can either jump on themselves or find someone who can in case they wern't aware queues are building up? It’s not a harsh assumption at all! I use the store every week and can hear them talking and messing about when next in line waiting for a toll to become free seen as most are usually broken! Do I really have to defend what I see when I do my shopping now? With respect can you please stop trying to challenge everything and picking holes in everything I post! It’s getting tedious. You are making me seem wrong in everything I say bus related or otherwise and to be honest it’s pathetic! I’m a grown adults with my own eyes and ears and know my own mind so know what I see and hear. Sorry but what’s getting tedious is you throwing a tantrum every time because you seemingly think I or others should only comment when I or others agree with you. This is a forum and everyone is allowed to challenge each other whether you like it or not
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Post by BE37054 (quoll662) on Aug 1, 2022 8:33:28 GMT
I'd imagine the self checkouts are also influenced by customer preference, it's rare these days that people actively avoid a self checkout, while there are many that actively avoid a cashier as they will almost certainly take longer. That said I don't think self checkouts reduce the amount of staff present, the 15 or so self checkouts will still require the 4 staff walking about among them that'd have been sat on a till anyway taken up by the same space. I think in reality people need to realise technology is the future and can often do the job better than any human can. You’d never get 4 members of staff for 15 self checkouts. My local big sainsburys at least 15 and a further 4 scan&go tills and only ever has two staff members working them at peak times. Even then the second floats between there and customer service so it’s realistically only 1. 4 staff members is a luxury to have. Are they all always open? One person can man a maximum of 8 tills so doubt 2 members man 19 tills, but agree 4 people for 15 tills is highly unlikely.
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Post by southlondon413 on Aug 1, 2022 8:41:12 GMT
You’d never get 4 members of staff for 15 self checkouts. My local big sainsburys at least 15 and a further 4 scan&go tills and only ever has two staff members working them at peak times. Even then the second floats between there and customer service so it’s realistically only 1. 4 staff members is a luxury to have. Are they all always open? One person can man a maximum of 8 tills so doubt 2 members man 19 tills, but agree 4 people for 15 tills is highly unlikely. Always open, but like I said there are only ever max 2 staff covering them. My local Asda has even more self checkouts, pay&go and trolley self checkouts and only ever has a max 3 covering them all.
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Post by BE37054 (quoll662) on Aug 1, 2022 8:43:06 GMT
Aldi in Tottenham got rid of all it's tills bar one, so the excitement of throwing everything at breakneck speed into a box for juice cartons or hastily back into the trolley has gone Now, 15 self service tills occupy the spot with two assistants, one armed with carrier bags (to make sure you buy them and scan them at your till) and another assisting when the tills get addled and need a reset Tesco is also following suit, I guess it frees up more staff. As more shift to online shopping, traditional stores will suffer. Boots is in the middle of being sold off by owner Walgreens, a lot of the stores look down at heel now. Throw in Brexit where the UK scared off most in retail, then the frequent lockdowns which spooked the economy, I can’t see things improving any time soon. Even if there are more tube or rail strikes, the infrastructure cannot cope with heat and expanding / buckling rails I'd imagine the self checkouts are also influenced by customer preference, it's rare these days that people actively avoid a self checkout, while there are many that actively avoid a cashier as they will almost certainly take longer. That said I don't think self checkouts reduce the amount of staff present, the 15 or so self checkouts will still require the 4 staff walking about among them that'd have been sat on a till anyway taken up by the same space. I think in reality people need to realise technology is the future and can often do the job better than any human can. Quite often self checkouts put food through at the wrong price (especially yellow sticker discounts) and it is also a hassle to buy fresh fruit/veg that needs weighing at a self service till. I would doubt that technology is the future in this context, but do agree they have their place. It's also much more cramped than a cashier-operated till, especially if you're buying a lot. Only really use it for my big shop if it's really busy and buying everything full price.
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Post by twobellstogo on Aug 1, 2022 13:25:44 GMT
It’s not a harsh assumption at all! I use the store every week and can hear them talking and messing about when next in line waiting for a toll to become free seen as most are usually broken! Do I really have to defend what I see when I do my shopping now? With respect can you please stop trying to challenge everything and picking holes in everything I post! It’s getting tedious. You are making me seem wrong in everything I say bus related or otherwise and to be honest it’s pathetic! I’m a grown adults with my own eyes and ears and know my own mind so know what I see and hear. Sorry but what’s getting tedious is you throwing a tantrum every time because you seemingly think I or others should only comment when I or others agree with you. This is a forum and everyone is allowed to challenge each other whether you like it or not Correct me if wrong, but I think vjaska did/does work in food retail, so I’d say there’s a pretty good chance he knows what he is talking about here.
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Post by northlondon83 on Aug 15, 2022 18:25:03 GMT
My local Lidl has no one manning tills despite 2 being available, they prefer to let everyone use the self service checkouts, yet this makes the problem worse, leading to longer queue times. I prefer to travel 4 miles to my nearest Asda because the customer service is a lot better there. Although the store is bigger, they have plenty of people on the checkouts, hence the self service checkouts don't become overqueued.
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Post by Dillon95 on Aug 15, 2022 21:13:09 GMT
It’s not a harsh assumption at all! I use the store every week and can hear them talking and messing about when next in line waiting for a toll to become free seen as most are usually broken! Do I really have to defend what I see when I do my shopping now? With respect can you please stop trying to challenge everything and picking holes in everything I post! It’s getting tedious. You are making me seem wrong in everything I say bus related or otherwise and to be honest it’s pathetic! I’m a grown adults with my own eyes and ears and know my own mind so know what I see and hear. Sorry but what’s getting tedious is you throwing a tantrum every time because you seemingly think I or others should only comment when I or others agree with you. This is a forum and everyone is allowed to challenge each other whether you like it or not Yeah you’re right that’s literally the whole point of being on here. To discuss things and to hear other people’s opinions.
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Post by wirewiper on Aug 31, 2022 16:55:31 GMT
ASLEF has announced further strike action for Thursday 15th September, affecting twelve rail operators:
Avanti West Coast Chiltern Railways CrossCountry Trains Greater Anglia Great Western Railway Hull Trains LNER London Overground Northern Trains Southeastern Transpennine Express West Midlands Trains
Not affected:
c2c GoVia Thameslink Railway (Southern, Thameslink, Great Northern) South Western Railway Transport for Wales Merseyrail Lumo Grand Central Scotrail
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