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Post by rmz19 on Dec 1, 2015 23:19:37 GMT
Had this reply end of last week. Not thought about my reply yet! Wow I've never heard anything as ridiculous as this reply, then again this is TFL. The contradiction couldn't have been any clearer on their part, the images evidently show people having difficulties boarding the 192 which IS a capacity issue yet TFL have a reluctant attitude towards this matter. The more complaints TFL receive from us regarding the 192 the better chance of them getting their heads out of their behinds and acknowledge the full extent of this problem. Hopefully if I have the time I'll also head 'up north' to obtain as much evidence as I can and contact TFL about this, I won't hold my breath for a logical response though.
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Post by snoggle on Dec 1, 2015 23:35:21 GMT
Had this reply end of last week. Not thought about my reply yet! Wow I've never heard anything as ridiculous as this reply, then again this is TFL. The contradiction couldn't have been any clearer on their part, the images evidently show people having difficulties boarding the 192 which IS a capacity issue yet TFL have a reluctant attitude towards this matter. The more complaints TFL receive from us regarding the 192 the better chance of them getting their heads out of their behinds and acknowledge the full extent of this problem. Hopefully if I have the time I'll also head 'up north' to obtain as much evidence as I can and contact TFL about this, I won't hold my breath for a logical response though. Actually one of the more ridiculous aspects of their reply is "The capacity of an individual bus is the total number of passengers on board." This is just plain wrong. The capacity of a bus is a function of its design and what it is legally registered to carry. If you take the TfL sentence at face value then the capacity of a DD bus could range between 1 and 88 people (including the driver) assuming we are talking about a DD that is compliant with TfL's specification. The passenger load is what TfL are really talking about which can vary hugely from the capacity of a given vehicle.
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Post by ServerKing on Dec 2, 2015 6:38:41 GMT
Wow I've never heard anything as ridiculous as this reply, then again this is TFL. The contradiction couldn't have been any clearer on their part, the images evidently show people having difficulties boarding the 192 which IS a capacity issue yet TFL have a reluctant attitude towards this matter. The more complaints TFL receive from us regarding the 192 the better chance of them getting their heads out of their behinds and acknowledge the full extent of this problem. Hopefully if I have the time I'll also head 'up north' to obtain as much evidence as I can and contact TFL about this, I won't hold my breath for a logical response though. Actually one of the more ridiculous aspects of their reply is "The capacity of an individual bus is the total number of passengers on board." This is just plain wrong. The capacity of a bus is a function of its design and what it is legally registered to carry. If you take the TfL sentence at face value then the capacity of a DD bus could range between 1 and 88 people (including the driver) assuming we are talking about a DD that is compliant with TfL's specification. The passenger load is what TfL are really talking about which can vary hugely from the capacity of a given vehicle. Don't worry folks - I think the 192 issue has reached the press at last... Even Corbyn's favourite socialist paper joined in the bloodbath today
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Deleted Member
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Post by Deleted on Dec 3, 2015 5:21:18 GMT
I being born and raised in Edmonton have noticed the demise and reduce to bus services in my area and this topic is very good, thank you to the original author, sorry I can't quote your name but if you were living up here when.
The 149 used to go alrernate school runs to Enfield Highway and even before that to Waltham Cross.
The 259 towards Ponders End / Waltham Cross The N149 that used to run to Ponders End / Trafalgar Square or Waterloo not sure.
The N29 that used to link between Ponders End and Enfield.
A lot of used to in this area im not talking about the 491 as a disregard, just that the main section between Edmonton Green and Ponders End has one bus, the 349 terminating at the garage, the 121 going only as far as Ordanance Road....
Yes the 491 goes to Waltham Cross but doesn't serve the principal roads as the 279 does, even with an increased frequency. I remember the days when you, just like in Tottenham have multiple choices when it comes to buses.
So good luck in your quest to see if they can do something however small, but as you say the more buses they put on the more bunching likely to occur.
Thank you for starting this topic.
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Post by bigbaddom1981 on Dec 3, 2015 9:13:02 GMT
As much as I appreciate your comments, this thread isn't a debate about bus services in Edmonton. This thread is purely about the 192. Can I recommend that should you wish to continue your thoughts and discussion on Edmonton and its buses, then start a thread for this. Thanks I being born and raised in Edmonton have noticed the demise and reduce to bus services in my area and this topic is very good, thank you to the original author, sorry I can't quote your name but if you were living up here when. The 149 used to go alrernate school runs to Enfield Highway and even before that to Waltham Cross. The 259 towards Ponders End / Waltham Cross The N149 that used to run to Ponders End / Trafalgar Square or Waterloo not sure. The N29 that used to link between Ponders End and Enfield. A lot of used to in this area im not talking about the 491 as a disregard, just that the main section between Edmonton Green and Ponders End has one bus, the 349 terminating at the garage, the 121 going only as far as Ordanance Road.... Yes the 491 goes to Waltham Cross but doesn't serve the principal roads as the 279 does, even with an increased frequency. I remember the days when you, just like in Tottenham have multiple choices when it comes to buses. So good luck in your quest to see if they can do something however small, but as you say the more buses they put on the more bunching likely to occur. Thank you for starting this topic.
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Route 192
Dec 7, 2015 16:36:37 GMT
via mobile
Post by bigbaddom1981 on Dec 7, 2015 16:36:37 GMT
Reply received today. I'm on my break so will comment later, but feel free to comment yourselves
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Post by Eastlondoner62 on Dec 7, 2015 16:46:36 GMT
Reply received today. I'm on my break so will comment later, but feel free to comment yourselves Shows how blind TfL can be. As neither Euro4 nor Euro3 buses actually are allocated to the route.
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Route 192
Dec 7, 2015 18:28:37 GMT
via mobile
Post by vjaska on Dec 7, 2015 18:28:37 GMT
Reply received today. I'm on my break so will comment later, but feel free to comment yourselves Shows how blind TfL can be. As neither Euro4 nor Euro3 buses actually are allocated to the route. TfL must think Arriva are still running the route lol.
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Post by snoggle on Dec 7, 2015 18:30:05 GMT
Reply received today. I'm on my break so will comment later, but feel free to comment yourselves Oh dear, oh dear, oh dear. I don't know who is briefing the Customer Services person who responded to you but clearly something's not right. Firstly we know that the data from Oyster and CPC transactions *is* recorded against a stop code. It has been clearly stated on here by people who would know. I wouldn't like to stand up in court and swear it but I think Leon Daniels has said publicly that TfL do use Oyster data to help the planning process. I think he said it at the Bus Forum I attended at City Hall. It's clearly not 100% reliable but it is an aid to the other data sources TfL use. I think I've also read something else about Oyster data now being used across a range of planning activities for buses and rail modes. One thing TfL committed to do in response to the London Assembly Bus Report was to develop a measure of "bus busyness". Have a look at Recommendation 2 and TfL's reply which says Oyster Card data is used and work was ongoing to develop a "busyness" measure by Dec 2014. We're now a year from that. When you look at TfL's commitments on this point and the fact "it takes all feedback on overcrowding very seriously" I do wonder why you are being asked to do TfL's job for them. Surely they can send someone out to look? As for the vehicles well you know exactly what spec they are and what capacity. Goodness knows what TfL are using as a record for that. I know the bus fleet is fluid and it changes week by week but it's not beyond the wit of people at TfL to double check with the operator or the teams that manage the contracts.
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Post by Unorm on Dec 7, 2015 18:43:01 GMT
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Post by snoggle on Dec 7, 2015 18:54:54 GMT
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Post by bigbaddom1981 on Dec 7, 2015 18:57:29 GMT
I'm getting a little bit bored with the bullsh*t that they keep replying with.
Clearly they think I know nothing, and assume all passengers are ignorant and therefore can reply with any old nonsense. Think I need to find out the capacity myself and correct them. Sadly there is no capacity information on the new Streetlites.
I've even told them it was Streetlites in the previous email and they clearly have quoted a E200.
I also don't think you can define a bus service as over capacity purely on whether people are left behind. Surely it can't be right to have buses packed to the windows and doors.
To be honest I think the customer service team at tfl don't care, or at least the person I have been having email discussions with. I'm not going to let this lie. They need to treat this seriously.
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Post by snoggle on Dec 7, 2015 19:31:02 GMT
I'm getting a little bit bored with the bullsh*t that they keep replying with. Clearly they think I know nothing, and assume all passengers are ignorant and therefore can reply with any old nonsense. Think I need to find out the capacity myself and correct them. Sadly there is no capacity information on the new Streetlites. I've even told them it was Streetlites in the previous email and they clearly have quoted a E200. I also don't think you can define a bus service as over capacity purely on whether people are left behind. Surely it can't be right to have buses packed to the windows and doors. To be honest I think the customer service team at tfl don't care, or at least the person I have been having email discussions with. I'm not going to let this lie. They need to treat this seriously. Buslistsontheweb [1] say the Streetlites seat 28 people. Not sure about standees. [1] and LOTS and the weekly Bus News I think you probably need to ask for the issue to be escalated within TfL on the basis that the responses to date are not accurate / contain errors / you don't believe your concerns are being treated seriously.
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Post by Danny on Dec 7, 2015 19:49:58 GMT
I made an enquiry abiut the 157 a few weeks ago and was told that the route was operated by Travel London
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Route 192
Dec 7, 2015 20:02:29 GMT
via mobile
Post by ibus246 on Dec 7, 2015 20:02:29 GMT
I'm getting a little bit bored with the bullsh*t that they keep replying with. Clearly they think I know nothing, and assume all passengers are ignorant and therefore can reply with any old nonsense. Think I need to find out the capacity myself and correct them. Sadly there is no capacity information on the new Streetlites. I've even told them it was Streetlites in the previous email and they clearly have quoted a E200. I also don't think you can define a bus service as over capacity purely on whether people are left behind. Surely it can't be right to have buses packed to the windows and doors. To be honest I think the customer service team at tfl don't care, or at least the person I have been having email discussions with. I'm not going to let this lie. They need to treat this seriously. Why not escalate it to the hierarchy throughout TfL. Make it clear in your reply that you want a reply from a senior manager. Or take it o with London Travelwatch. Whenever I email a complaint to TfL I make it crystal clear that I want a reply from someone senior AND a personalised reply not a "template" reply albeit that does not apply in your case.
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